Experienced leader in operations management focused on resident safety and well-being. Skilled in team coordination and program implementation that improve resident outcomes. Knowledgeable in domestic violence dynamics and crisis support, advocating for individuals through conflict resolution and resource coordination while fostering a collaborative team environment.
Work History
Offender Group Facilitator
4 Years 10 Months
New Beginning Program | 09.2021 - Current
Facilitate weekly group education to offenders needing services in order to prevent acts of domestic violence.
Educated participants on skills promoting non-violent and non-abusive behavior.
Determine progress of an offender and recommend continued participation or termination from the program. Document and report on offender progress on effective learning and initiation of changes in behavior by offenders in order to achieve program outcomes.
Conducted intake interviews and monitored offenders to ensure effective interventions and facilitate behavior change.
Monitor attendance and progress for individuals in group.
Coordinates and provides compliance monitoring for offenders of court-ordered, self-referred or other referred clients to reduce the frequency and impact of domestic violence perpetration.
Attend court arraignments and court hearings regarding offenders of domestic violence to be accountable to individual offenders in the manner detailed in the program.
Maintain strict participant confidentiality at all times in accordance to Tribal, state and federal laws related to confidentiality.
Coordinates with Tribal courts, Tribal Probation, Law enforcement, Tribal programs and area agencies working directly with domestic violence offender services.
Coordinated community trainings, presentations, and workshops to foster collaboration and improve service delivery for domestic violence offenders.
Compiled and organized statistical data for performance reports
Funding agency.
Shelter Assistant
2 Years 1 Month
New Beginning Program | 06.2019 - 07.2021
Acted as first contact for potential and existing clients, establishing rapport and trust.
Screens all crisis calls. Interviews individuals and family members to compile information on social, educational, criminal, institutional, or drug history. Determines eligibility of the person seeking shelter care. Responds as necessary to persons seeking shelter and to the police Department.
Maintained strict confidentiality to ensure client security while supporting residents under caseworker direction. Conducted orientation sessions for new residents to clarify program guidelines and provided necessary supplies, assisting residents in prioritizing needs through active listening.
Provided basic counseling services to agency clients to address their immediate needs and concerns.
Executed various clerical tasks, including filing and data entry, to support office operations efficiently.
Completed required documentation on shelter residents and emergency calls within prescribed time limits, accurately documenting any issues encountered. Performs other clerical support tasks as requested.
Executed tasks assigned by management during a 24-hour shift schedule, including weekends and holidays.
Making sure building codes are up to date. Checking gas gauges for heat and A\C. Checking if program vehicles are maintenance and in good working condition.
CAP 2 Stocker
7 Months
Walmart Inc. | 11.2018 - 06.2019
Unloaded freight from delivery trucks and sorted products for efficient stock management.
Stocked shelves by moving products to assigned aisles, filling shelves, and organizing top stock for optimal accessibility.
Zoned aisles by pulling products to the front of shelves to enhance store appearance and shopping experience.
Backroom Management: Labeling, scanning, and binning any leftover or overstock items into the backroom inventory.
Engaged in physically demanding tasks that required lifting and prolonged standing.: associates frequently lift heavy objects, bending and spending an entire shift on their feet.
Removed waste materials to ensure store cleanliness and safety.: Properly disposing of cardboard, plastic and trash.
Completing company modular such as trainings and how to be safe on the job. How to use heavy loading equipment.
Exhibited strong self-motivation to ensure timely completion of job responsibilities., with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Managed time efficiently in order to complete all tasks within deadlines.
Overnight stocker
11 Months
Walmart Inc. | 11.2017 - 10.2018
Stocking shelves , Moving products to assigned aisles, filling shelves, and organizing the "top stock" of products.
Zoned aisles by pulling products to the front of shelves, enhancing store appearance and shopping experience.
Managed backroom inventory by labeling, scanning, and organizing leftover or overstock items.
Executed cleanup tasks to maintain a clean and safe environment for customers and staff by disposing of cardboard, plastic, and trash.
Executed price adjustments by ensuring all product labels were accurate and up-to-date.
Physical Demand: associates frequently lift heavy objects, bending and spending an entire shift on their feet.
Exhibited self-motivation to maintain productivity and meet team goals., with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Managed time efficiently in order to complete all tasks within deadlines.
Completing company modulars such as trainings and how to be safe on the job. How to use heavy loading equipment.
Security Officer
2 Years 2 Months
S.A.F.E Management Security | 08.2016 - 10.2018
Access control to the stadium
Conducted entry point inspections to verify guest credentials and strengthen security protocols.
Checked and verified photo identification prior to granting facility access.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Hand-wands, magnetometer, pat-downs, bag inspection
Asset protection for all guests ( professional athletics, Artiest, celebrities, Employees, and fans)
Facilitated crowd control measures to maintain order and improve guest experience during events.
Monitored premises to ensure safety and security of personnel and property.
Conducted regular patrols to identify and mitigate potential security risks.
Coordinated with law enforcement during incidents to ensure timely and effective responses.
Implemented emergency response procedures during critical situations to maintain order and safety.
Collaborated with local authorities to enhance community relations and improve safety measures.
Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Reported suspicious activities and persons to law enforcement.
Educational Assistant
9 Months
Midwest NMCap Gallup Head Start Program | 08.2015 - 05.2016
Assist the teacher in satisfying the developmental needs of the children by:
Encouraging children to problem solve, initiate activities, explore, experiment, question, and learning through doing. Provide materials and implement curriculum, which will be stimulating to the children’s interests. Plan nutrition activities, and health and safety activities.
Attend at least two home visits and one transition conference conducted each program year.
Planned individual assistance for each child based on observations and assessments throughout the program year.
Assist teacher with maintaining all records and reports needed for proper operation of the Head Start classroom, to include but not limited to lesson plan and daily attendance records. Establish procedures for the care of a sick child or a medical emergency. Assist teacher when cleaning with soiled clothing due to vomiting, excretion etc.
Encouraged parental involvement in classroom activities and volunteer opportunities, fostering strong community relationships.
Assisted in developing individualized learning plans tailored to diverse student needs.
Facilitated classroom management and instructional strategies to promote heightened student engagement.
Monitored student progress and provided constructive feedback to enhance academic performance.
Shelter Assistant Advocate
2 Months
Safe House | 09.2014 - 11.2014
Handled phone and crisis calls, provided referrals, and facilitated communication for residents' needs.
Cared for children at the shelter and supported their needs.
Provided assistance with medication administration to residents.
Monitored shelter premises to ensure the safety and security of residents.
Conducted inspections of residents' living quarters to ensure safety and uphold cleanliness standards.
Complete all intake processes and show family to living space.
Greet residents, check in/out
Assist in enforcing the rules
Have had 5+ years in Social Service and/customer service experience.
Above all provided great customer service to parents and their children.
Ability to work effectively independently and/or in a team setting.
Provided transportation for clients to appointments and services.
Able to communicate in English effectively in writing, person and over the phone.
Complete paperwork and other required documents that are required.
Maintained cleanliness of office and community areas to create a welcoming environment for residents.
Direct services with clients such as
Case Manager/Family Coach
9 Months
Battered Families | 01.2013 - 10.2013
Guided domestic violence victims in shelter orientation and assisted families in establishing routines and appropriate boundaries.
Aided parents and child(ren) in developing and implementing after-school schedules and family activities that align with developmental abilities.
Assisted parents in adopting nonviolent discipline methods and provided education on essential life skills.
Guided families in financial management practices to improve their economic situation.
Assisted families in creating and managing budgets to enhance financial stability.
Educated families about balanced diets to promote overall well-being.
Completed child assessments and progress reports following guidelines and timelines set by funders.
Shelter Management
6 Years 8 Months
Batter Families Services | 02.2007 - 10.2013
Provide services and support to clinical staff, residents and non-residents
Maintained physical facility and assisted clinical staff in advocating for and obtaining necessary services for residents and nonresidents.
Maintain adequate inventories of food, hygiene and supplies for clients, and conduct and document all functioning of all safety devices, alarms and safety procedures. Maintain security at shelter at all times.
Ensured accurate data for monthly reports by inspecting resident living quarters daily and reporting issues or concerns.
Supervised and maintained the residential support staff schedule.
Provided direct services to clients, including intakes, crisis calls, and transportation.
Coordinated services to meet client needs and enhance life skills development.
Conducted audits and secured residents' files.
Residential Support Staff
3 Years 6 Months
Battered Families Services | 08.2003 - 02.2007
Guided residents and their children in settling into shelter, ensuring a supportive transition.
Assisted with daily living activities, fostering independence and personal growth.
Assessed eligibility of individuals for shelter care and completed intake documentation to facilitate smooth admissions.
Documented issues and communicated relevant information to advocate, enhancing resident support.
Assisting residents to clarify, prioritize their needs through the use of listening
Assisting residents to clarify, prioritize their needs through the use of listening.
Supported housekeeping efforts to ensure shelter met safety and hygiene standards.
Provided direct client service and transportation support for medication delivery and room inspections.
Provided childcare support during clients' group sessions to ensure safety.
Education
- General Studies
Northland Pioneer College | Holbrook, Arizona | 01-2003
Scholarship Recipient of Womens Basketball Team
Elected Captain
High School Diploma
Gallup High School | Gallup, New Mexico | 05-1999
Honor Roll [Semester and Year
Awarded in numerous awards for basketball
Skills
Client intake facilitation
Case management
Client relationship management
Group facilitation
Meeting management
Verbal and written communication
Conflict resolution
Active listening
Teamwork
Multitasking Abilities
Reliability
Advocacy
Certification
Certified First Aid and CPR
Unarmed security guard licensing with Arizona Department of Public Safety.
New Mexico Early care education and family support 45-hour entry level course, foundations and the seven basic competencies.
Domestic violence advocacy trainings 2009 and 2012.