Renae L. McClain
Lancaster,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Babysitter
Shanel Gacoka Family
Lancaster , CA
07.2022 - Current
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted children with homework assignments and special projects across different subjects.
- Communicated positively with children and guardians.
Event Support Volunteer
Serenity Village Developments
Los Angeles, CA
05.2017 - Current
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
Sales Associate
Things Remembered
Palmdale , CA
12.2022 - 02.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
Curtesy Clerk
Albertsons Grocery Store
Los Angeles , CA
06.2022 - 07.2022
- Assisted customers with large purchases by carrying items to vehicles.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
Education
No Degree - Animation
Santa Monica College
Santa Monica 06.2024
High School Diploma -
Dorsey High School
Los Angeles, CA06.2022
Skills
- Stocking and Replenishing
- Merchandising Knowledge
- Sales
- Product and Service Sales
- Exceptional Customer Service
Timeline
Sales Associate
Things Remembered
12.2022 - 02.2023
Babysitter
Shanel Gacoka Family
07.2022 - Current
Curtesy Clerk
Albertsons Grocery Store
06.2022 - 07.2022
Event Support Volunteer
Serenity Village Developments
05.2017 - Current
No Degree - Animation
Santa Monica College
High School Diploma -
Dorsey High School
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