Renae W. Force
Cumming,GA
Summary
Highly motivated, independent worker, with a great track record of strong execution and team work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
Jr. Mortgage & HELOC Processor
Delta Community Credit Union
04.2021 - Current
- Provide additional support to loan processors who have taken medical leave and successfully transitioned their loans into my pipeline
- Manage pipeline of 25-30 loans which includes setting up my own loans and average loans closed per month 15-20
- Increased productivity by effectively managing workload and prioritizing tasks.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Assisted colleagues as needed, fostering positive work environment based on teamwork and mutual supportiveness.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Engaged in continuous professional development to stay updated on latest processing technologies.
- Improved client satisfaction by ensuring timely and accurate processing of requests.
Promotional Product Assistant
Peachstate Promotions
05.2016 - 01.2020
- Maintain excellent customer relationship by processing job orders and follow up with customer
- Managed aging report and communicate past dues to clients
- Responsible for preparing inventory reports
- Managed samples inventory efficiently, expediting approvals from key stakeholders within established deadlines.
Customer Service Tax Support
NGAC, Inc.
10.2014 - 05.2016
- Provided accurate, efficient resolution to customer service and support issues
- Assisted clients in processing corporate and personal tax returns
- Applied defined practices, procedures, and company policies to support client inquiries
Professional Support Representative
SEMS Technologies, LLC
03.2013 - 04.2014
- Project Coordinator for 25+ new accounts (implementation of software: gathering of all required documentation, training schedule, and follow-up)
- Provided software support to 200+ accounts
- Liaison between IT/Sr
- Trainer and Sr
- Account Manager to communicate status of new and existing customers
- Coordinated schedules and travel arrangements for employees
Fulfillment & Customer Service Manager
Dang Chicks, LLC
03.2011 - 02.2013
- Managed the daily operations of the Fulfillment Department
- Created staffing schedules and department workflow
- Serviced customers in areas such as order fulfillment, service issues, returns, complaints and compliments
- Directed communication with Operations Manager to control inventory of over 200 SKU’s
- Researched and implemented additional inventory facility
Senior Loan Processor
Bank of North Georgia
09.1999 - 12.2001
- Mortgage industry professional with loan-processing experience and a comprehensive knowledge of conventional loan programs
- Organized and detail oriented, assisted top 3 loan officers
- Top processor – averaging 20-25 loans a month
Assistant Vice President
Milton National Bank
09.1997 - 09.1999
- Handled referrals from bank managers
- Originated and processed conventional loans
Loan Officer
Regency Mortgage
09.1995 - 09.1997
- Worked with 30 real estate agents in their office
- Responsible for supporting agents with seminars for 1st time home buyers
- Originated loan applications, received proper documentation for loan approval
Correspondent/Portfolio Loan Processor
Regions Bank
06.1991 - 07.1995
Education
Bachelor’s of Arts - business administration
Presbyterian College
Clinton, SC05.1991
Skills
- Multitasking and Organizing
- Document Review
- Interpersonal Communication
- Strong Work Ethic
Accomplishments
- Leadership Forsyth Program – Graduate 8/12 – 5/13
- Mentor Me Board of Directors 3/13- 5/21
Timeline
Jr. Mortgage & HELOC Processor
Delta Community Credit Union
04.2021 - Current
Promotional Product Assistant
Peachstate Promotions
05.2016 - 01.2020
Customer Service Tax Support
NGAC, Inc.
10.2014 - 05.2016
Professional Support Representative
SEMS Technologies, LLC
03.2013 - 04.2014
Fulfillment & Customer Service Manager
Dang Chicks, LLC
03.2011 - 02.2013
Senior Loan Processor
Bank of North Georgia
09.1999 - 12.2001
Assistant Vice President
Milton National Bank
09.1997 - 09.1999
Loan Officer
Regency Mortgage
09.1995 - 09.1997
Correspondent/Portfolio Loan Processor
Regions Bank
06.1991 - 07.1995
Bachelor’s of Arts - business administration
Presbyterian College
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