Renai Anderson
Myrtle Beach,SC
Summary
Hardworking Relationship Manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success over twelve years of call center experience.
Overview
19
19
years of professional experience
Work History
Virtual Sales Representative
Homedepot Call Center
Remote, South Carolina
05.2022 - Current
- Negotiated contracts with potential customers to secure new business opportunities.
- Created presentations for potential customers outlining product features and benefits.
- Provided technical support to customers regarding products and services.
- Developed customized solutions for individual customers based on their needs and requirements.
- Generated leads through email campaigns, cold calling, networking events and other marketing activities.
- Negotiated contracts with customers and managed the entire sales process from lead generation to closure.
- Provided technical support for customers when needed by troubleshooting issues related to software or hardware systems.
- Reviewed existing processes and procedures regularly and proposed changes whenever required for improved efficiency and productivity.
Trainer Assistant
Homedepot Call Center
Remote, South Carolina
05.2022 - Current
- Assisted new hires in understanding the company's products and services as well as its mission statement and vision.
- Provided one-on-one coaching sessions for employees who need additional assistance in meeting expectations for providing excellent customer care.
- Analyzed customer surveys to determine areas that needed improvement in terms of customer service delivery.
- Organized role-playing activities and simulations to demonstrate effective problem-solving techniques when dealing with customers.
- Participated in conferences related to customer service trends and developments in order to stay abreast of industry advancements.
- Coordinated with other departments within the organization regarding relevant issues concerning customers' experiences with the company’s products or services.
Sales Consultant
Home Depot
Murrells Inlet, SC
05.2017 - Current
- Processed credit card transactions quickly and securely.
- Developed promotional strategies to increase sales volume.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Assessed customer needs to provide assistance and information on product features.
Customer Service
Home Depot
Murrells Inlet, SC
06.2016 - Current
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
- Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.
- Developed processes for customer service operations to ensure consistency in customer service delivery.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Trained new managers on store procedures, policies, and customer service, promoting outstanding customer service.
- Monitored customer service calls and emails to identify areas of improvement in customer service processes.
Customer Service Advocate
Verizon Wireless Corporation
Alpharetta, GA
02.2005 - 12.2013
- Managed incoming calls from customers in a professional manner.
- Processed orders, forms, applications and requests.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Responded promptly to customer inquiries in person, by telephone or electronically.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
Education
English Education
Albany University
Albany, NY05-1995
Skills
- Customer Relationship Building
Goal-Oriented
- Mentoring abilities
- Sales strategy development
- Order Fulfillment
- Account Management
- Professional telephone demeanor
- Problem-solving abilities
Affiliations
- reading
- walking
- swimming
References
References available upon request.
Timeline
Virtual Sales Representative
Homedepot Call Center
05.2022 - Current
Trainer Assistant
Homedepot Call Center
05.2022 - Current
Sales Consultant
Home Depot
05.2017 - Current
Customer Service
Home Depot
06.2016 - Current
Customer Service Advocate
Verizon Wireless Corporation
02.2005 - 12.2013
English Education
Albany University
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