Renaldo Morris
Springhill,LA
Summary
Dynamic customer experience leader with a proven track record at The Home Depot, excelling in problem-solving and team building. Enhanced service delivery through innovative training programs and effective customer relations strategies, resulting in improved satisfaction ratings. Skilled in staff supervision and operational efficiency, fostering a collaborative and high-performing environment.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
The Home Depot
01.2025 - Current
- Assisted in daily store operations, ensuring customer satisfaction and efficient service delivery.
- Supported inventory management by conducting regular stock assessments and organizing merchandise displays.
- Collaborated with team members to maintain a clean and safe shopping environment for customers.
- Trained new staff on store policies, procedures, and customer service standards to enhance team effectiveness.
- Executed promotional campaigns by setting up product displays and signage in alignment with marketing strategies.
- Monitored cash handling processes to ensure accuracy during transactions and minimize discrepancies.
- Resolved customer inquiries and complaints promptly to foster positive relationships and repeat business.
- Participated in weekly team meetings to discuss operational challenges and propose solutions for improvement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Customer Experience Manager
The Home Depot Inc
01.2023 - 12.2024
- Developed customer feedback processes to enhance service delivery and satisfaction.
- Collaborated with cross-functional teams to identify and resolve customer issues promptly.
- Implemented training programs for staff on customer interaction best practices.
- Analyzed customer data to identify trends and improve overall experience strategies.
Front End Supervisor
The Home Depot Inc
05.2022 - 01.2023
- Supervised daily front-end operations, ensuring optimal customer service and efficient workflow.
- Trained and mentored team members on point-of-sale systems and customer engagement techniques.
- Implemented process improvements to enhance checkout efficiency and reduce wait times.
- Collaborated with management to develop staff schedules, optimizing labor resources for peak hours.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Conducted regular audits of cash handling procedures to ensure compliance with company policies.
- Coordinated inventory management at the front end, minimizing stock discrepancies and losses.
- Assisted in onboarding new employees, providing guidance on operational protocols and expectations.
Customer Service Desk Lead
The Home Depot Inc
01.2022 - 05.2022
- Led team of service desk associates to enhance customer support efficiency and satisfaction.
- Developed and implemented training programs for new staff, improving onboarding processes.
- Managed incident resolution workflows, ensuring timely responses to technical issues.
- Collaborated with IT departments to streamline support ticketing system and improve user experience.
Education
No Degree - General Studies
Southern Arkansas University
Magnolia, ARSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Team building and leadership
- Attention to detail
- Customer service management
- Staff supervision
Timeline
Assistant Store Manager
The Home Depot
01.2025 - Current
Customer Experience Manager
The Home Depot Inc
01.2023 - 12.2024
Front End Supervisor
The Home Depot Inc
05.2022 - 01.2023
Customer Service Desk Lead
The Home Depot Inc
01.2022 - 05.2022
No Degree - General Studies
Southern Arkansas University