Renaldo Roberson

• Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
• Conducted market research to identify trends, opportunities, and threats in the industry.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Conducted regular meetings with senior management team to review progress against established objectives.
• Developed marketing strategies designed to increase brand awareness within target markets.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Performed routine audits of internal controls in order to maintain accuracy of financial records.
• Recruited, interviewed and hired qualified staff for open positions.
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• Supervised employees through planning, assignments, and direction.
• Oversaw product development initiatives from concept through completion stages.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Tracked monthly sales to generate reports for business development planning.
• Delegated work to staff, setting priorities and goals.

• Implemented safety protocols to protect both customers and employees from potential hazards.
• Monitored inventory levels and placed orders for new stock as needed.
• Performed administrative tasks such as filing paperwork, preparing documents.
• Assisted in the recruitment process by conducting interviews with prospective candidates.
• Identified opportunities for cost savings and operational efficiency improvements.
• Created promotional campaigns to increase store traffic and generate revenue.

• Led the full pre-sale and launch of Yoga Joint Coral Gables, establishing brand presence, driving early revenue, and building a strong founding member base prior to opening.

• Overseeing all studio operations, including staffing, scheduling, payroll, inventory, vendor relationships, and day-to-day performance to ensure a seamless, elevated member experience.

• Recruited, trained, and developed a high-performing team of instructors and front desk staff, fostering a culture of accountability, service excellence, and brand alignment.

• Drove sales performance through membership strategy, local partnerships, community activations, and in-studio initiatives that increased retention and engagement.

• Served as the on-site brand leader, ensuring consistent execution of company standards while adapting strategy to the Coral Gables market to support growth and profitability.

• Monitored employee performance and identified performance gaps for corrective action.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

• Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
• Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
• Conducted market research to identify trends, opportunities, and threats in the industry.
• Ensured compliance with local health department regulations regarding food safety standards.