Renan Massini De Melo
Orlando,FL
Summary
Recent college graduate with a degree in Business Management with experience collaborating with teammates to create projects that successfully was integrated in class and work-life . Well-versed in software's with strong understanding of business management. Successful in quickly building skills, self-teaching and acquiring new knowledge.
Software Engineering course starting in April of 2023.
Overview
2
2
years of professional experience
Work History
Disney Merchandise / Part Time
Walt Disney World Parks And Resorts
01.2023 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Greeted, serviced and thanked all customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information and pricing.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Anticipated consumer buying patterns to create purchase and inventory plan.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Applied development best practices in daily tasks for efficiency and accuracy.
- Identified and resolved potential structural issues.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Eliminated process gaps by implementing new methods of standardized training.
Disney College Program
Walt Disney World
06.2022 - 01.2023
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers in-person to provide information.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Collaborated in professional team to solve workflow issues.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Achieved management recognition by designing and implementing special project during internship.
- Maximized productivity by analyzing protocols and identifying areas for improvement.
- Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Program - Software Engineering- Web Development
University of Central Florida
Orlando, FL10.2023
Bachelor of Science - Business Management
Oregon State University
Corvallis, OR09.2022
Skills
- Business analysis
- Financial management
- Product development
- Goal attainment
- Multi-tasking
- Team Work/ Collaboration
- Creative solutions
- Problem solver
- Fluent in Portuguese and English
- Decision maker
- Research and Analysis
- Database Entry
- Recordkeeping
- Social Media
- Microsoft Project
- Website Graphics
- Adobe Systems Adobe Creative Suite
- Learning Strategies
- Business Opportunity Development
- Constructive Feedback
- Customer Satisfaction
- Inventory Control Processes
- High-Volume Environments
- Administrative and Office Support
Websites
Accomplishments
- Being accepted by a foreign University
- Study one year of Manufacturing Engineering and now Graduated in Business Management in a foreign Language
- Various projects accomplished throughout the Manufacturing Engineering course.
- Successfully implemented projects to help improve productivity and efficiency of coworkers during Disney College program.
- Portfolio of projects made for Disney during Internship:
- https://massinir.godaddysites.com/
- Adding more knowledge to my background by being accepted into a software engineer program at UCF.
Timeline
Disney Merchandise / Part Time
Walt Disney World Parks And Resorts
01.2023 - Current
Disney College Program
Walt Disney World
06.2022 - 01.2023
Program - Software Engineering- Web Development
University of Central Florida
Bachelor of Science - Business Management
Oregon State University
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