Renard Johnson
Mebane,NC
Summary
Targeting Remote Desktop Support Specialist Positions
Virginia College graduate offering an academic background in IT combined with excellent knowledge and hands on experience as a Desktop Support Specialist. Achieved Dean's and President's list for 2014-16 semesters and GPA of 3.89. Proficiency in various programs, operating systems and applications. Authorized to work in the US for any employer.
Overview
38
38
years of professional experience
4
4
Certification
Work History
Desktop Support Specialist
Microsoft
- With over 15 years of self-study with computer hardware, software, peripherals, and networking
- I have extensive experience and knowledge of Windows OS, Microsoft Products, Outlook and Anti-Virus software
- Certified in DELL, HP and Lenovo device repair
- Responsible for documenting the total internet connection count of viewers viewing the services
- Provide technical support for iPad, iPhones and cash register issues that may occur during service times
- Support the Sunday and Wednesday services that are broadcast over the internet.
Paratransit Bus Operator
National Express Transit Corporation
01.2024 - Current
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean vehicle interior.
- Improved on-time performance by efficiently planning routes and navigating through traffic to meet tight schedules.
- Maximized customer satisfaction with courteous service, assisting passengers with boarding and deboarding the bus as needed.
- Reduced operational costs by adhering to fuel-efficient driving practices and promptly reporting necessary vehicle repairs.
- Fostered a positive work environment by collaborating effectively with team members and management staff in addressing concerns or resolving conflicts as they arose.
- Delivered outstanding customer service experiences resulting from attentiveness to individual passenger needs while consistently exhibiting professional demeanor.
Hardware Computer Repair Technician
Arey Jones Educational Solutions
04.2023 - 10.2023
- Improved customer satisfaction by providing timely and efficient hardware repair services.
- Reduced downtime for clients by quickly identifying and addressing hardware malfunctions.
- Maintained a high level of technical expertise through ongoing training and certification in computer hardware repair.
- Installed software applications and provided user training for seamless integration into daily operations.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Help Desk Technician Technology Services
HIGHWIRE NETWORKS
08.2022 - 01.2023
- In this role I reported to the VP, of Operations-Technology Services
- I scheduled daily appointments with dialysis centers all over the US
- There have been times when I had to trouble shoot the end-users printer or scanner that wasn't working after the restore process and a driver would need to be installed to get them working again
- I used very complex remote software like Citrix Workspace and Ivanti core server
- Installed A/V equipment in conferencing areas also, troubleshooting and maintaining current version of Windows OS,
- BeyondTrust is a software tool that I use to remote into the end-users computer to backup and transfer files from the old devices to the new devices
- Ivanti is also a software tool that I use to run the backup and restore process
- As part of my duties I use Coupa to place orders for new devices
- Due to the different time zones my schedule has to be flexible
- Instruction's are sent to the end-users about the refresh process so that they will be aware of what to expect
- Re-imaging of the Operating System when the OS has become corrupted
- Use encrypted Media to transfer data during new computer installs
- Work closely with team players to improve client satisfaction
- Configured hardware, devices, and software to set up work stations for employees.
- Setup and Configure printers and other devices after the device has been installed
- I have demonstrated the ability to effectively configure, implement, maintain, and troubleshoot desktop systems
- There are times when a manual refresh will need to be done due to a software issue
- I've used this process to remote into the old devices create a shared folder and use the run command to enter the network path to the folder on the new device
- There are many end-users that find it difficult to setup computers
- I decided to be creative and put together a how to diagram
- It has been proven to be helpful to those end-users that have trouble with the setup
- WebEx and Microsoft Teams are other forms of communication with other teammates and to share files when needed.
IT Professional Services Associate III
Xerox Corporation
01.2018 - 07.2022
- Troubleshoot daily computer related issues, supporting surrounding area school districts
- Diagnosing and repairing of Chromebooks, Dell, HP, Lenovo hardware, configuration, software and operating systems
- Test and adjust to specifications as outlined-utilizing test charts, fixtures technical manuals, general and specialty hand tools
- Keep hardware and software systems current with latest patches and current licenses
- Installation of office printers, scanners, and other mobile devices
- Drive imaging, Hardware Diagnostic Utilities and Multiple Systems
- Repair and installation of Desktop workstation Peripherals storage devices, sound cards, video cards, network interface cards, modems, SCSI adapters
- Configure new workstations, including all hardware, software and peripheral devices
- Remove malware and viruses from laptops and desktop systems using specialized software Norton, Malware Bytes etc
- Respond to assistance requests from users and direct individuals through basic troubleshooting tasks
- Disassemble and reassemble computer systems to troubleshoot and resolve hardware issues
- Certified repair technician for Lenovo Dell and HP
- Repair all computers for Chesterfield Public Schools and surrounding counties
- Work from tickets that generated from helpdesk
- Troubleshoot and run diagnostic test to resolve issues
- Replace faulty components to return computers to normal function
- Disassemble computers to do necessary repairs
- Setup, deploy, and assure quality of desktop and laptop workstations
- Replace system board, power supply, battery and LCD screens
- Re-image OS and perform factory system wash to clear system.
Desktop Operations Team
TAD PGS, Inc., Adecco Government Solutions
01.2016 - 12.2017
- Desktop support repair desktop workstations
- Configuring Windows computers
- Debug and fix problems with computer hardware, and equipment.
Computer Support Specialist
Chesterfield County Public Schools
01.2012 - 12.2012
- Setup and configure desktop, laptop and tablets computers
- Resolve technical issue with workstations by running factory diagnostic disk
- Remove and replace failed components
- Write reports on resolved issues
- Install new hardware and software updates.
Desktop Specialist
J. Sergeant Reynolds Community College
01.2007 - 12.2011
- Troubleshoot desktop and laptop computers
- Install system boards, LCD screens, memory, hard drivers etc
- Schedule repairs and resolve technical issues while demonstrating excellent customer service
- Provides ongoing support of multiple systems and repair
- Assess ongoing equipment issues and devise a plan for correcting the problem
- Consulted with client to determine appropriate plan of action for resolving PC issues.
Computer Support specialist/Technical Support Advisor
Troutman Sanders LLP
01.2005 - 12.2007
- Install, configure and maintain deskside workstations
- Support the deployment of new computer hardware, software and network devices for corporate end user operations
- Diagnosed and resolve workstation issues.
Desktop Support Technician
IBM
01.1991 - 12.2005
- Provide excellent interpersonal communications and technical support
- Demonstrate and apply electronic technology principles and practices
- Prioritize workload for all computer repair issues
- Perform installation, troubleshooting, and preventative maintenance of equipment by deploying system updates and software upgrades.
Quality Assurance Lab
IBM
01.1986 - 12.1988
- Setup multiple computers and run various test to assure that the functionality of the machines would continue to operate under stressful environmental conditions
- Monitor the failure of each machine's component and record the data and document the results
- Conduct desktop software upgrades and troubleshoot hardware issues related to outdates drivers
- Advise customers on preventative maintenance and configurations which may impact performance
- Strong hardware and software installation and support experience
- Ability to install, test and troubleshoot computers and peripherals.
Education
Network Technology - Computer Installation And Repair Technology
Virginia College
Richmond, VA01.2016
Associate of Science degree in Technology - Audio Visual Technology
Technical College of Alamance
Graham, NC01.1984
Skills
- Technology Summary IT Church Ministry
- Data Recovery
- Desktop Support
- Mobile Devices
- Microsoft Windows
- Computer Hardware
- Operating Systems
- Software Installation
Certification
Dell, Lenovo, HP OEM Cert's
Related Qualifications
- High-quality inter-personal customer service skills
- Resolve technical issues with customer PC's, peripheral devices.
- Imaging of Windows OS 7xxx
- Microsoft Operating Systems backup, replace, restore PC Hardware
- Excellent troubleshooting and communications skills
- Setup, configure, install and maintain desktop, laptop computer hardware, software, and associated equipment.
- Experience and knowledge with Common office applications such as MS Office products
- Common peripheral devices such as printers, scanners, internet routers, etc.
- Maintain and update hardware replacements, and assist with software configuration
- Provide customer training when necessary Flexible self-starter team player
Timeline
Paratransit Bus Operator
National Express Transit Corporation
01.2024 - Current
Hardware Computer Repair Technician
Arey Jones Educational Solutions
04.2023 - 10.2023
Help Desk Technician Technology Services
HIGHWIRE NETWORKS
08.2022 - 01.2023
IT Professional Services Associate III
Xerox Corporation
01.2018 - 07.2022
Desktop Operations Team
TAD PGS, Inc., Adecco Government Solutions
01.2016 - 12.2017
Computer Support Specialist
Chesterfield County Public Schools
01.2012 - 12.2012
Desktop Specialist
J. Sergeant Reynolds Community College
01.2007 - 12.2011
Computer Support specialist/Technical Support Advisor
Troutman Sanders LLP
01.2005 - 12.2007
Desktop Support Technician
IBM
01.1991 - 12.2005
Quality Assurance Lab
IBM
01.1986 - 12.1988
Desktop Support Specialist
Microsoft
Network Technology - Computer Installation And Repair Technology
Virginia College
Associate of Science degree in Technology - Audio Visual Technology
Technical College of Alamance
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