RENARD PRIESTER
Kansas City,MO
Summary
Knowledgeable Cybersecurity Analyst with strong foundation in cybersecurity threat analysis and risk mitigation. Demonstrated expertise in network security and incident response, in both Private and Government sectors, while holding governmental clearances
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cybersecurity Analyst
Department of Treasury
06.2024 - 02.2025
- Collaborated with IT teams to integrate security measures into the development and deployment of new applications.
- Conducted security audits to identify vulnerabilities.
- Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
- Reduced risk of cyber attacks by conducting regular vulnerability assessments and penetration testing.
- Performed customer support, training, and troubleshooting activities for various IT services.
- Assisted in evaluating and making recommendations regarding hardware, software, processes, and services that will improve overall IT support for customers.
Krucial Information's Specialist
Krucial Rapid Response
02.2021 - 06.2024
- Applied IT principles, methods, and practices in the customer service and customer support area to identify and resolve issues and problems
- Planned and delivered customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements; troubleshooting, recovering, adjusting, modifying, and improving IT systems to provide advice and assistance to customers
- Assertive when performing work and conscientious about attending to detail
- Worked with clients and customers to assess their needs, provided information or assistance, resolved their problems, and satisfied their expectations
- Expressed information to individuals or groups effectively, considering the audience and nature of the information made clear and convincing oral presentations; listened to others, attended to nonverbal cues, and responded appropriately
- Identified problems, determined the accuracy and relevance of information
- Used sound judgment to generate and evaluate alternatives, and to make recommendations
- Applied data processing, configuration management, performance management, and systems integration skills in tandem with knowledge of requirements to tailor, if necessary, vendor-supplied software to provide compatibility within the existing environment
- Coordinated customer support activities sufficient to receive, respond to and ensure complete resolution of complex issues beyond what a help desk can resolve; providing comprehensive software, IT systems or equipment guidance and enhanced customer knowledge, as well as to prevent recurring help desk inquiries; developing clear and concise IT reports and documentation for senior IT management
- Support infrastructure, including provisioning, operating, delivering, monitoring, and maintaining the agreed-to hardware and software.
- Participate in internal staff meetings, sharing information obtained through research of tracking/ticketing systems, presenting alternatives and recommendations for improving customer service delivery.
- Open, monitor status, and closes trouble tickets and adds pertinent information into the Remedy database to include all the steps leading to resolution.
- Provide advice and guidance on a wide range and variety of complex IT customer support issues and evaluates customer support tools and methods.
- Diagnoses and resolve complex problems for a wide variety of applications, operating systems, proposals, and equipment.
- Troubleshoot, recover, and improve IT systems, networks, web pages, and workstations to minimize customer service interruptions.
- Resolves difficult customer support requests such as those involving integration or configuration related issues.
- Provides solutions to problems and recommends fundamental changes to systems configurations to prevent recurrences.
Network Specialist
Equipment Share
11.2019 - 01.2021
- Installed equipment for data communications networks including cabling, wireless routers, and telephone systems
- Monitored operational and security procedures for numerous computers in the network, related systems administration, and maintenance protocols
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services
- Performed tracing and patching operations for copper networks, including Cat 5e and Cat 6 cabling
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies, and other field serviceable components
- Worked with outside vendors for fiber installations and service
- Dressed and installed fiber cabling and hardware
- Collaborated with network administrator in moving private folders to new exchange servers, including off-site secondary locations
- Performed necessary maintenance to support network availability
- Evaluated security measures and made recommendations to the network administrator for upgrades and changes
- Maintained a thorough understanding of the local area and wide area networking and components
- Installed patches and performed backups, system builds, and image updates
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions
- Assigned application access, security roles, and permissions
- Diagnosed and resolved hardware, software, and network problems and replaced defective components
- Developed requirements analysis, application assessment, and implementation for LAN software
- Configured rack server network hardware characteristics, including factors such as rail depth, hardware mounting, and cable routing
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes
- Configured and maintained network backup and recovery procedures
- Increased domain levels by closely managing Windows domain move
- Configured, monitored, and maintained email applications and virus protection software
- Offered basic solutions with issuing, resetting, disabling passwords and customer accounts
- Performed routine maintenance of electronic files including tasks such as making tape/disk backup copies of hard disk information, retrieving files from backup tapes/disks; and using file transfer protocol (FTP) software to add or update files on Web servers
- Provided a variety of IT customer support services essential to the effective performance of operating, network systems and applications, protocols, hardware, and software
- Assisted in physical equipment deployment efforts as well as technical compliance.
Desktop Support Engineer
WINN Army Hospital
03.2017 - 08.2019
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
- Monitored systems in operation and input commands to troubleshoot areas
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Boosted network, system, and data availability and integrity through preventive maintenance and upgrades
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Identified the scope of the problem and provided operational and technical assistance to remedy it
- Helped streamline repair processes and update procedures for support action consistency
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Designed SharePoint master page and page layouts, serving as the company's main SharePoint support for all technical complications
- Delivered technical sales presentations to prospects and presented benefits and value of products
- Patched software and installed new versions to eliminate security problems and protect data
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Installed new or upgraded hardware and software and coordinated installation and follow-up with users to achieve customer satisfaction
- Checked and monitored system performance to maintain system integrity and documented and reported alerts
- Performed encryption, firewalls, and patch management to implement and maintain system security
- Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status
- Acquired and maintained knowledge of product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users
- Maintained media presentation equipment and assisted end-users with conference room equipment setup and operation
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Aligned office departments and increased inter-department communication and data sharing
- Developed technical designs for customers, consultants, and contractors
- Documented and updated known fixes in the knowledge base for future reference
- Configured hardware, devices, and software to set up workstations for employees.
Information Technology Specialist
United States Army
04.2013 - 03.2017
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution
- Initiated and managed network test facilities to verify network hardness and resilience
- Monitored data transfer security to detect and prevent intrusion attempts and respond to DDoS attacks
- Provided network support services for devices such as hubs, bridges, routers, and other hardware
- Contributed to the implementation and support of SNMP monitoring software and other network monitoring tools
- Supported multi-tier architectures, including the application of tier isolation best practices
- Established robust infrastructure and data capacity for new applications and communication between sites
- Performed virtual machine provisioning, VM priority setup, and template cloning
- Recommended options for disaster recovery, remote access, network appliances, servers, and directory services security
- Integrated fixed wireless connectivity into facilities lacking access to terrestrial high-speed networks
- Managed tracked and coordinated problem resolution and escalation processes
- Organized frameworks for transferring secure data from internal to external and public networks
- Provided detailed network diagrams, process flow charts, and procedural guidelines
- Performed troubleshooting for Juniper, Cisco, and packet analysis
- Performed risk analyses to identify appropriate security countermeasures
- Developed plans to safeguard computer files against modification, destruction, or disclosure
- Engineered, maintained, and repaired security systems and programmable logic controls
- Recommend improvements in security systems and procedures
- Encrypted data and erected firewalls to protect confidential information
- Researched and developed new computer forensic tools
- Conducted security audits to identify vulnerabilities
- Monitored the use of data files and regulated access to protect secure information
- Monitored computer virus reports determining when to update virus protection systems
- Diagnosed network problems involving a combination of hardware, software, power, and communications issues
- Oversaw patch testing and deployment, script network software pushes and uninstalls
- Drafted post-mortem documentation analyzing instances of network system failures, including required repair and restoration efforts
- Supported users in the setup and configuration of wireless bridge networks.
Education
Bachelor of Science - Cyber Security
Full Sail University
08.2024
Associates of Applied Science - Information Technology
Monroe College
06.2011
Skills
- Active Directory (AD)
- Azure
- Group Policy
- Patch Management
- Hardware and Software Installation
- Windows 10/11 Support
- MAC OS Support
- Interactive Voice Response Builder
- Microsoft Office 365
- Microsoft Server
- Microsoft Exchange
- Microsoft SQL
- Microsoft SCCM
- Scripting
- Coding
- Adobe Acrobat
- JAVA Script
- Windows Printers
- Software Troubleshooting
- VMWare
- Slack
- Microsoft Outlook
- VPN
- TCP/IP
- UDP
- DCHP
- DNS
- HTTPS
- Linux
- Linux Shell Scripting
- Perl
- Python
- Freshworks Ticketing Software
- Volunteer work
Certification
- CCIE - Cisco Certified Internetwork Expert
- CompTIA Network +
- CompTIA Security+
- CompTIA Cloud +
- CompTIA PenTest +
- CompTIA Server +
- CEH (Certified Ethical Hacker)
- Talk Desk IVR Certified
- CompTIA A+
Timeline
Cybersecurity Analyst
Department of Treasury
06.2024 - 02.2025
Krucial Information's Specialist
Krucial Rapid Response
02.2021 - 06.2024
Network Specialist
Equipment Share
11.2019 - 01.2021
Desktop Support Engineer
WINN Army Hospital
03.2017 - 08.2019
Information Technology Specialist
United States Army
04.2013 - 03.2017
Associates of Applied Science - Information Technology
Monroe College
Bachelor of Science - Cyber Security
Full Sail University
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