RENARD PRIESTER
St. Cloud,FL
Summary
Senior IT Support & Security Specialist with over a decade of experience in enterprise infrastructure, Active Directory management, and frontline end-user support. Proven ability to deliver rapid troubleshooting and network resilience in high-stakes environments (U.S. Military, Healthcare, and Federal Government). Adept at managing Microsoft 365 environments, hardware deployment, and providing exceptional customer service under pressure.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Access Control Officer
Department of Treasury
Kansas City, MO
06.2024 - 02.2025
- Supported periodic reviews of access to data and systems, ensuring strict compliance and network security.
- Built and reviewed technical requirements for in-house technologies to support access management and assurance needs.
- Contributed to application scalability by integrating cloud platforms and resolving complex infrastructure demands.
- Developed and implemented database management strategies to enhance data retrieval efficiency.
- Collaborated with cross-functional teams to define technical requirements for software projects.
- Provided expert support for software applications, such as Microsoft 365, Outlook, Teams, One Drive, improving operational efficiency across departments.
- Resolved technical issues for users, enhancing system performance and user satisfaction.
- Developed documentation for troubleshooting processes, streamlining support operations and knowledge sharing.
- Managed user accounts, permissions, and group policies within Active Directory environment.
Access Control Analyst
Krucial Rapid Response
Kansas City, KS
02.2021 - 06.2024
- Handled advanced debugging and troubleshooting, resolving access and integration issues for end-users.
- Participated in requirements gathering, solution design, and comprehensive IT documentation.
- Collaborated with cross-functional teams to test integrated applications, ensuring proper functionality and data synchronization.
- Provided expert support for software applications, improving operational efficiency across departments.
- Trained staff on new technologies, fostering a culture of continuous learning and adaptation.
- Collaborated with IT teams to implement system upgrades, ensuring minimal disruption to services.
- Responded to and resolved user support request, via email ticketing systems and in-person.
- Analyzed security protocols to enhance access control measures and ensure compliance with organizational standards.
- Oversaw daily operations of access management systems, ensuring accuracy in user permissions and data integrity.
Access Control Analyst
EquipmentShare
Kansas City
11.2019 - 01.2021
- Collaborated with IT teams to resolve access control-related incidents, minimizing disruptions to business operations.
- Communicated effectively with internal departments about any changes made regarding their accessibility privileges.
- Assisted information systems security managers in reporting and mitigating network threats, maintaining robust compliance.
- Managed user access controls, enhancing security protocols and compliance with organizational policies.
- Implemented system monitoring tools, proactively identifying and resolving network issues for improved uptime.
- Streamlined processes by implementing innovative technologies and best practices, reducing turnaround times.
- Documented support activities and procedures in accordance with IT service management practices
- Led cross-functional teams in developing software solutions that enhanced operational efficiency.
- Led hardware upgrades and installations, streamlining operational efficiency and reducing downtime risks.
Desktop Support Engineer
WINN Army Hospital
Fort Stewart Georgia
03.2017 - 08.2019
- Designed SharePoint master pages and layouts, serving as the facility's main SharePoint support for all technical complications.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up workstations for employees and facilitate office moves.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Provided technical support for hardware and software issues, ensuring optimal performance for end-users.
- Diagnosed and resolved system malfunctions, enhancing user productivity and satisfaction.
- Implemented software updates and patches, maintaining security compliance across systems.
- Trained staff on new technologies and best practices, improving overall team competency.
- Developed troubleshooting guides that reduced resolution time for common technical issues.
Information Technology Specialist
United States Army
Fort Stewart Georgia
04.2013 - 03.2017
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Established robust infrastructure and data capacity for new applications and communication between sites.
- Recommended options for disaster recovery, remote access, network appliances, and directory services security.
- Managed IT infrastructure, ensuring optimal performance and security for critical military operations.
- Developed training programs for personnel on new technologies and systems, enhancing operational efficiency.
- Coordinated troubleshooting efforts for hardware and software issues, minimizing downtime for end users.
- Led cybersecurity initiatives to safeguard sensitive information against potential threats and breaches.
- Streamlined asset management processes, ensuring accurate tracking of IT equipment and resources.
Education
Bachelor of Science - Cyber Security
Full Sail University
Winter Park, FL08-2024
Associates of Applied Science - Information Technology
Monroe College
The Bronx, NY06-2011
Skills
- Active Directory (AD) & Group Policy
- Desktop, Hardware, & Device Configuration
- Microsoft 365 & SharePoint Administration
- Incident Management & End-User Support
- IT Security Protocols & Compliance
- Network Connectivity & VPN Support
- Identity and Access Management
Certification
- CCIE - Cisco Certified Internetwork Expert
- CompTIA Network +
- CompTIA Security+
- CompTIA Cloud +
- CompTIA PenTest +
- CompTIA Server +
- CEH (Certified Ethical Hacker)
- Talk Desk IVR Certified
- Google IT Support Professional Certificate
- Microsoft Certified: Identity and Access Administrator Associate
- Google Cloud Engineer Professional Certificate
- TS SCI Clearance Directly From Federal Government
- CISSP
- AWS Certified Security-Specialty
Timeline
Access Control Officer
Department of Treasury
06.2024 - 02.2025
Access Control Analyst
Krucial Rapid Response
02.2021 - 06.2024
Access Control Analyst
EquipmentShare
11.2019 - 01.2021
Desktop Support Engineer
WINN Army Hospital
03.2017 - 08.2019
Information Technology Specialist
United States Army
04.2013 - 03.2017
Associates of Applied Science - Information Technology
Monroe College
Bachelor of Science - Cyber Security
Full Sail University