Carlton Davis
Virginia,United States
Summary
Accomplished, innovated retail management professional with extensive senior level experiences in multi-site retail operations, business development, merchandising, customer services, sales management, program and project management, procedure formulation and employee development. Advanced leadership skills with success in coaching groups to gain commitment around achieving goals and working with multiple resources to bridge the gap between objectives and operational capabilities. Expert in improving financial performance by retaining top talent, conducting inventory analysis, and creating operational plans. Recognized for developing and implementing projects and programs within time and business constraints in stride with enterprise direction and mission. Strong record of identifying areas needing improvement, reducing shrink, boosting sales and decreasing operational expenses. Superb communication, interpersonal, leadership and problem-solving skills. Excel in challenging and deadline driven environments. United States Marine Corps.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager
Grace Management Inc.
01.2024 - Current
- Conducted interviews, oversaw hiring process, initiated and ran staff training for 15+ employees.
- Generated safety standards and cleaning checklists to ensure great quality of the 3rd Infantry DFAC.
- Oversaw grand opening of new dining facility, increasing traffic and overseeing each Chief Cook in the area to ensure customer satisfaction and employee and Army relationship. Continued development among staff and Contract Management.
- Executed outstanding problem-solving skills to ensure Army’s satisfaction and needs were exceeded by enforcing principles and consistency.
- Coordinated with Army with serving soldiers calculated meals each meal period.
- Received the Army Service Coin that is normally given to an outstanding service member
- Initiated a plan on how the Army’s 22.5-million-dollar system would operate and maintained.
- Received as a civilian the Military Challenge coin.
Area Supervisor
Bojangles
03.2021 - 12.2023
- Mentor each manager in the area and ensure customer satisfaction.
- Contribute to maximizing P&L management, cash control/security procedures, maintaining inventory, manage labor, review financial reports.
- Conducts effective and consistent restaurant visits using period and weekly calendars and provides verbal and written feedback documents.
- Strive to recruit a solid staff, holding the Unit Director accountable for in-store hires.
- Executing the highest local and Bojangles corporate health and safety codes.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
Store Leader
7-Eleven Corporate Stores
01.2020 - 12.2021
- Led team to boost sales, enhancing store branding and customer satisfaction.
- Streamlined inventory management protocols and implemented loss prevention strategies, leading to enhanced operational efficiency and reduced shrinkage
- Optimised store operations by analysing sales patterns, adjusting staffing models, and implementing targeted merchandising strategies
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
Area Coach
KBP Foods
01.2014 - 12.2019
- Took over six KFC store locations, co-branded Taco Bell/A&W, in Maryland with $11.2M combined revenue and direct coaching and performance management for 150 employees.
- Trained Managers in improving all store functions such as inventory, profit and loss management, shrinkage control, recruiting, customer service, and employee loyalty.
- Led four stores into TOP 10% of market.
Retail Director
FDY Incorporated
02.2008 - 01.2014
- Increased bottom lines $55K annually through improving cost control, inventory levels, and reduced waste.
- Boosted 30% of failing stores revenue from 15% down to 30% up within one year.
- Achieved 100% Food Safety Compliance Conference (FSCC) compliance. Implemented ongoing training initiative to enforce principles and eliminate potential food safety hazards.
- Recruited, promoted, and mentored several GMs, personally training each for week to ensure accurate training.
- Managed operation of seven units in multiple states (including Washington, DC), generating $10M combined annual revenue. Led team of 110 Retail employees.
- Boosted company portfolio $10M annually by identifying business growth opportunities with expansion into retail operations, including Bojangles’, Papa John’s, IHOP, and Denny’s.
- Managed full spectrum of locations from conception to ongoing operational management as project manager, saving over $20K and opening store in 81 days (39 days ahead of schedule).
- Launched 1100 sq. ft. Bojangles’ restaurant in Charlotte Douglass International Airport in 2008. Location positioned as first Bojangles’ located within airport setting, generating $3.1M revenue in 2011.
- Increased bottom lines $25K annually by implementing system to control food costs, ensure correct inventory levels, and reduce waste.
- Negotiated franchise contracts between FDY Inc and Bojangles, Papa John’s Pizza, & Denny’s Restaurant.
Education
Some College (No Degree) - Business administration in management
Coastal Carolina University
OKINAW JAPANSkills
- Business Development
- Budget Planning
- Management
- Inventory Control
- Policy
- Procedure
- Revenue Generation
- Strategic Planning
- Team Leadership
Certification
- SERV Safe Proctor & Examiner
- Food Management Professional
- Applied Food Service Sanitation
Awards
Food Service & Retail Executive Networking, Franchise Professionals, Operations & Support, Multi-Unit District Manager Network & Regional Managers Franchise. District Manager of the Year, CEO plaque (3) & President Award.
Training
- Leadership Training, Apr 1981 - Oct 1994 USMC
- Leadership Course Bojangles
- Ambassador of Excellence Class Recruiting KBP Food
Timeline
Project Manager
Grace Management Inc.
01.2024 - Current
Area Supervisor
Bojangles
03.2021 - 12.2023
Store Leader
7-Eleven Corporate Stores
01.2020 - 12.2021
Area Coach
KBP Foods
01.2014 - 12.2019
Retail Director
FDY Incorporated
02.2008 - 01.2014
Some College (No Degree) - Business administration in management
Coastal Carolina University
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