Renarter Harvin
Charlotte
Summary
Insightful manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
21
21
years of professional experience
Work History
RIS Operations Manager
Randstad
02.2024 - Current
- Developed risk assessment frameworks to identify and mitigate operational vulnerabilities.
- Oversaw implementation of compliance protocols to enhance regulatory adherence across departments.
- Analyzed risk data to inform strategic decision-making and improve overall operational efficiency.
- Led cross-functional teams in conducting comprehensive audits to ensure risk management effectiveness.
- Established key performance indicators to monitor risks and drive continuous improvement initiatives.
- Collaborated with external stakeholders to align on risk management objectives and compliance standards.
- Streamlined reporting processes, enhancing transparency and communication regarding identified risks across the organization.
- Enhanced operational efficiency for better risk management and mitigation strategies.
- Implemented continuous improvement initiatives for existing processes, enhancing overall effectiveness in managing risks.
Sr Site Manager
Randstad
06.2018 - 02.2024
- Established clear lines of communication between business and clients
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Trained people-management leaders on site-specific requirements, techniques and procedures
- Assessed, optimized and elevated operations to target current and expected demands
- Developed informative reports and presentations that were designed to educate the management staff
- Screened, selected and assisted with training new employees as part of robust on-boarding process
- Discovered and resolved complex employee issues that affected management and business decisions.
- Devised hiring and recruitment policies for 16,000-employee company.
- Forecasted and documented annual and quarterly profits
Team Leader
Randstad
08.2016 - 06.2018
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Educated staff on organizational mission and goals to help employees achieve success.
- Fostered positive employee relationships through effective communication, training and development coaching
- Communicated and coordinated with multiple departments to achieve top results
- Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
Tax Clerk
WILLIAMSBURG COUNTYTREASURE'S OFFICE
12.2015 - 06.2016
- Collected taxes on all property tax entities, issuance of tax receipts, educate tax payers on tax guidelines and their rights
- Maintained daily office operations, posting of mail, and reports pertaining to support for the Department of Motor Vehicles
- Prepared vouchers and reports for the Deputy Treasurer that are forwarded by other counties
- Prepared reports and posting of taxes for the Williamsburg County Online System
- Prepared bank reconciliation reports, deposit entries for corresponding offices into the bookkeeping system for general fund deposits
- Handled day-to-day accounting processes to drive financial accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Member Service Supervisor
AMERIHEALTH CARITAS
04.2013 - 06.2015
- Translated management directives into actionable mandates for front-line staff
- Guided employees through routine and complex administrative situations with decisive but motivational approach
- Evaluated employee job performance and motivated staff to improve productivity
- Facilitated individual coaching sessions with CSRs to realign productivity goals
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff
- Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives
- Communicated policy updates and information to team to enhance goal efficiency
- Reduced process lags and effectively trained staff on customer satisfaction protocols and first call resolution best practices
- Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions
Customer Service Supervisor
SAFE AUTO INSURANCE COMPANY
06.2008 - 03.2013
- Reviewed customer interactions and activity reports to identify and address concerns
- Monitored daily activities of Customer Service Team, providing guidance and encouragement to optimize productivity
- Generated reports on KPIs to track and improve key metrics
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Set clear expectations and helped employees pursue optimal paths for achieving each target
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Coached staff on strategies to enhance performance and improve customer relations
- Answered customer requests with friendly, knowledgeable service and support
- Received accolades for delivering exceptional customer service
- Delivered continuous training to associates to maximize performance and customer relations skills.
Customer Service Representative
Safe Auto Insurance Company
08.2004 - 06.2008
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Reviewed customer data to assess current issues and determine potential solutions
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Promoted to Customer Service Representative II within six months of employment
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Prepared, completed and processed customer account forms and database changes
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives
- Provided customers with recommendations to promote brand effectiveness and product benefits
- Promoted to Senior CSR within one year of employment
Education
Bachelor of Science - Technical Management
DeVry University
Villa Park, IL04.2021
Associate of Science - General Business
Williamsburg Technical College
Kingstree, SC05.2004
High School Diploma -
Hemingway High School
Hemingway, SC06.1997
Skills
- Problem Resolution
- Operational Requirements
- Microsoft Office Proficiency
- Project Deadlines
- Staff Evaluations
- Recruitment and Hiring
- Strategic Planning
- Verbal and Written Communication
- Report Preparation and Presentation
- Process Development and Streamlining
- Payroll Administration and Timekeeping
- Manage Operations
Timeline
RIS Operations Manager
Randstad
02.2024 - Current
Sr Site Manager
Randstad
06.2018 - 02.2024
Team Leader
Randstad
08.2016 - 06.2018
Tax Clerk
WILLIAMSBURG COUNTYTREASURE'S OFFICE
12.2015 - 06.2016
Member Service Supervisor
AMERIHEALTH CARITAS
04.2013 - 06.2015
Customer Service Supervisor
SAFE AUTO INSURANCE COMPANY
06.2008 - 03.2013
Customer Service Representative
Safe Auto Insurance Company
08.2004 - 06.2008
Bachelor of Science - Technical Management
DeVry University
Associate of Science - General Business
Williamsburg Technical College
High School Diploma -
Hemingway High School
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