Renas Gadow
Summary
Motivated professional with excellent operation, planning, and scheduling abilities. Developed over five years of progressive administrative experience. Well- versed in all clerical needs of fast-paced organization and successful at adapting quickly to changing business demands. Observant and resourceful professional dedicated to delivering project objectives within stipulated time, resource and budget constraints. Proficient in creating comfortable working environments with others in executing projects to achieve company goals.
Overview
6
6
years of professional experience
Work History
IOC Coordinator
American Airlines
11.2021 - Current
- Use of Ascent Workforce management software to create schedules daily.
- Interfaces with dispatch and central load planning on all scheduling fronts.
- Considerable knowledge of management principles and practices; skill in balancing diverse and conflicting customer business.
- Monitors and reports on team member attendance in accordance policy for Dispatch and Central load planning.
- Communicates operational plans, impacts, and decisions to both management and front-line employees.
- Maintain close customer relationship to ensure all requirements and deadlines are met.
- Serve as primary point of contact for interacting and managing customer boarding process over the phone and through email to ensure user adoption, retention and overall success.
- Utilizing problem solving skills and internal resources.
- Strong leadership skills with the ability to lead.
- Data and analytics to improve company processes.
Human Resources Assistant Manager
University of Virginia Health System
08.2019 - 07.2021
- Ensure a safe, secure, and legal work environment for 10-12 patients.
- Manage detailed project schedule and work plan.
- Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
- Enforcing quality and customer service standards, analyzing and resolving quality and customer service problems.
- Explained job duties, compensation and benefits to potential candidates.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Experience in project management, managing customer-focused projects from conception to completion, including planning, budgeting, and execution.
- Provide on-site leadership for managers by building and motivating team members to meet project goals and deadlines.
Office Administrator
Albemarle County Public Schools
08.2019 - 07.2021
- Develop long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
- Recruit college fairs and jobs fairs.
- Coordinate schedules and meetings for staff.
- Information gathering and information monitoring.
- Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
- Assist with internal/external audit requests.
- Coordinated vendor deliver orders and manage trouble tickets.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Implemented and develop efficient training initiatives to engage, coach staff and receive feedback on best practices and protocol for process.
- Improvements and quality control.
- Experience with state government, and working knowledge of Virginia state agencies, their business plans and activities.
Technical Support Representative
Dish Network
10.2017 - 05.2019
- Investigated system issues and implemented resolutions to reduce downtime.
- Improved systems with addition of new features and infrastructure.
- Provided educational expertise and mentoring to junior team members.
- Walked customers through common receiver/TVhardware and software configurations to maximize service functionality.
- Assisted over 100 customers daily with various types of technical issues via email, live chat, and telephone. Handled customer service issues by providing guidance and deescalating certain situations.
Education
MBA -
DeVry University
2023
Bachelor of Science -
Radford University
High School Diploma - undefined
Albemarle High School
Charlottesville, VirginiaSkills
- Leadership and Change Management
- Customer Service
- Operational Planning
- Project Implementation
- Multitask
- Load Planning
- Audit
- Microsoft Systems
- Scheduling
- Performance Tracking
Affiliations
Alpha Kappa Alpha Sorority, Inc.
Beans & Rice, Youth Development Internship.
Volunteer hours with University of Virginia Health System.
Languages
Arabic
Full Professional
Timeline
IOC Coordinator
American Airlines
11.2021 - Current
Human Resources Assistant Manager
University of Virginia Health System
08.2019 - 07.2021
Office Administrator
Albemarle County Public Schools
08.2019 - 07.2021
Technical Support Representative
Dish Network
10.2017 - 05.2019
MBA -
DeVry University
Bachelor of Science -
Radford University
High School Diploma - undefined
Albemarle High School