Renat Omar

• Operating fast-paced & high-stress environment (55+ employees)
• Saved hundreds of working Hours for office staff after creating new communication system via Slack
• Using existing experience with Service Titan CRM transferred entire operational structure of company from inferior CRM which increased company's average ticket from $11k to $17k
• Trained and taught 8 HVAC Installation apprentices to level of Lead installers
• Personally molded position into what's best described as communicative bridge between Comfort Advisers, Installers and Customers to achieve greatest / most optimal result for all parties

• Besides unquantifiable savings / benefits that comes with It, brought in $22k worth of buyer's marketing benefits after upgrading company's status from Dealer to Factory Authorized Dealer.

Carrier FAD status held by only 6 Bay area companies (which to say truthfully, I am quite proud of)

• Utilizing the buying power the company established worked extensively with sales reps of 2 of biggest supplier to lower costs of almost all most-frequently purchased items by average 8%
• Eliminated unnecessary 1 position by optimizing overall staff efficiency within department by implementing standardized procedures that streamlined workflows across multiple projects

• Promoted & oversaw workplace safety by consistently following established protocols & diligently wearing appropriate personal protective equipment for up to 32 field technicians
• Troubleshot & repaired over 450 complex HVAC issues using advanced diagnostic equipment & tools, identifying root causes quickly & accurately to minimize system downtime
• Assisted 1750+ Homeowners in understanding complex technical information about their HVAC systems by explaining concepts in accessible language tailored to individual needs