Renata Auces Avila
Greer,SC
Summary
A dynamic leader and team player with a proven track record at Waffle House, enhancing customer satisfaction and streamlining operations. Skilled in food production and customer engagement, I excel in high-pressure environments, ensuring cleanliness and hygiene while boosting efficiency. Demonstrated ability to resolve complaints, increasing customer loyalty and satisfaction.
Overview
2
2
years of professional experience
Work History
Waitress/Cook Shift Leader
Waffle House
Greer, SC
12.2022 - 08.2024
- Trained new employees to perform duties.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Processed payments accurately using cash registers or POS systems.
- Organized take-out orders efficiently according to customer requests.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Took orders for food and drinks and delivered them to guests.
- Developed positive relationships with regular customers through friendly conversation.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Replenished food items from inventory and rotated ingredients.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Hostess
Copper River Grill
Greenville, SC
10.2022 - 06.2023
- Managed guest expectations by relaying hours, wait times, and special information.
- Responded appropriately to customer complaints, bringing major issues to the manager's attention on duty.
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Greeted incoming guests to escort them to assigned dining area and present menus.
- Maintained a clean and organized dining area.
Education
Some College (No Degree) - Early Childhood Education
High Point University
High Point, NCSome College (No Degree) - Early Childhood Care And Education
Greenville Technical College
Greenville, SCSkills
- Customer Engagement
- Time management
- Food production
- Physical stamina
- Hospitality and accommodation
- Strong multitasking
- Complaint resolution
- Sales expertise
- Attention to detail
- Active listening
- Verbal and written communication
- Reliability and punctuality
- Cleanliness and hygiene
- Patience and calmness
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Affiliations
- Vice President of my college program, The Latino Student Association.
- Ran Cross Country and Track during High School.
- Tutored during my first year of college, specializing in Spanish and Math.
References
References available upon request.
Timeline
Waitress/Cook Shift Leader
Waffle House
12.2022 - 08.2024
Hostess
Copper River Grill
10.2022 - 06.2023
Some College (No Degree) - Early Childhood Education
High Point University
Some College (No Degree) - Early Childhood Care And Education
Greenville Technical College