Summary
Overview
Work History
Education
Skills
Generic

Renata Bates

Calera,AL

Summary

Proactive Clinical Coordinator excited to transition into a new position where superb leadership and clinical coordination abilities can be utilized. Skilled in task delegation, staff recruitment and scheduling. Committed to ensuring staff is compliant with all safety and health standards and protocols.

Overview

16
16
years of professional experience

Work History

Care Coordinator

PlushCare
06.2023 - Current
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Worked closely with patients to deliver excellent and direct individualized patient care.

Licensed Healthcare Agent

PeopleShare
08.2022 - 05.2023
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

Patient Rx Coordinator

Truepill
02.2021 - 08.2022


  • Entered data, generated reports, and produced tracking documents.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Gathered and organized materials to support operations.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Verifying insurance coverage for prescribed medications.
  • Working with insurance companies to obtain approval for medications when necessary.
  • Ensuring that prescriptions are complete and accurate.
  • Verifying patient information and insurance details.

Customer Service Specialist

Molina Healthcare
01.2020 - 02.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

No Degree - Accident & Health License

Xcel Solutions
Calera, AL
07.2022

No Degree - Medical Assistant

Montgomery College Of Alabama
Montgomery, Al
01.2015

Associate of Science - Medical Billing & Coding

Central Florida College
Winter Park, FL
09.2008

Skills

  • Handle multiple cases simultaneously
  • Communicate with patients, healthcare providers, and other members of the healthcare team
  • Listening attentively, explaining treatment plans, and providing updates on care progress
  • Empathetic, understanding, and able to navigate sensitive situations with tact and diplomacy
  • Strong organizational and time management skills
  • Identify potential issues, and develop effective solutions
  • Make informed decisions and adapt to changing situations
  • Culturally competent
  • Understanding of medical terminology and healthcare processes
  • Ability to collaborate and communicate within a multidisciplinary team
  • Addressing barriers to access, resolving conflicts, or finding resources
  • Familiarity with healthcare information systems and electronic health records

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Renata Bates