Renata Blanchard
Johnson,VT
Summary
Seasoned Crisis Coordinator with broad experience in managing crisis situations. Strong leadership abilities, exceptional problem-solving skills, and demonstrated capacity for effective communication under stress. Proven record of coordinating multi-disciplinary teams towards successful resolution and mitigation of crises. Previous work impact includes improved response times and streamlined crisis management processes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Crisis Coordinator
LCMHS
Morrisville, Vermont
01.2004 - 04.2019
- Drove logistics between multiple departments to fulfill contract service-level-agreements.
- Managed scheduling of appointments and service calls to meet client needs.
- Analyzed proposed legislation, regulations or rule changes to determine impact of services.
- Created reports summarizing daily operations and submitted them to upper management.
- Managed employees, caseloads and advocated for client and employee rights.
- Documented staff information, provided trainings and evaluations.
- developed service plans, data analysis, behavioral plans, treatment reports and progress notes.
- crisis response and support for clients and staff
- emergency evalutions for suicide adn homicide
- prevention intervention
Crisis Clinician
LCMHS
Morrisville, VT
01.2004 - 04.2019
- Maintained accurate records of clinical notes, progress reports and other relevant documents according to agency guidelines.
- Educated families about available community resources that can help them cope with their loved one's mental illness.
- Collaborated with other mental health professionals to develop treatment plans that meet client's needs.
- Attended trainings on evidence based practices related to crisis intervention.
- Assisted clients in developing positive life skills such as communication, problem solving and conflict resolution.
- Responded to crises situations by providing emotional support, safety planning and de-escalation techniques.
- Maintained a safe environment by adhering to all mandated safety protocols.
- Developed case presentations for court hearings involving clients who are involved with the justice system.
- Evaluated potential risks associated with suicidal ideation or homicidal behavior among patients.
- Provided crisis intervention services via telephone or face-to-face contact when needed.
- Participated in multidisciplinary team meetings to discuss client care plans and coordinate services across agencies.
- Provided referrals to community resources such as housing, employment and financial assistance programs.
- Engaged with local schools, churches and other organizations regarding mental health awareness initiatives.
- Provided education on various topics related to mental health including coping strategies and stress management techniques.
- Led debriefing sessions for individuals and groups following traumatic events.
- Delivered training sessions on crisis intervention techniques to new staff and volunteers.
- Managed a 24-hour crisis hotline, offering immediate support and counseling to callers.
- Provided follow-up care, including referral to long-term mental health services and support groups.
- Responded to emergency situations with professionalism and adherence to ethical guidelines.
- Facilitated de-escalation techniques to reduce the intensity of clients' emotional distress.
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Conducted initial assessments to determine immediate safety and mental health needs of clients in crisis.
- Provided immediate emotional support and stabilization to individuals experiencing acute mental health crises.
- Utilized evidence-based practices, such as Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT), in crisis intervention.
- Monitored clients' progress and adjusted intervention strategies as needed.
- Participated in community outreach programs to raise awareness about mental health and available support services.
- Implemented suicide prevention strategies and conducted risk assessments to prevent self-harm.
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
- Offered guidance on coping mechanisms and strategies to manage future crises.
- Maintained detailed and confidential client records, documenting all interactions and interventions.
- Coordinated with healthcare providers, law enforcement, and other agencies to ensure comprehensive support for clients.
- Offered counseling and stabilization support to reintroduce calm in crisis situations.
- Developed and implemented treatment plans based on clinical experience and knowledge.
- Modified treatment activities or approaches as needed to comply with changes in clients' status.
- Assessed patients for risk of suicide attempts or harmful behavior toward others.
- Met with probation officers and police to exchange necessary information during treatment process.
- Referred patients or clients to community resources or specialists.
- Prepared and maintained required treatment records and reports.
Service Coordinator Supervisor
LCMHS
Morrisville, Vermont
01.2004 - 04.2019
- Conducted regular team meetings to update employees on policy changes or new initiatives.
- Maintained accurate records of all service requests, work orders, invoices.
- Ensured compliance with established safety standards in the workplace.
- Established clear communication channels between departments for efficient workflow processes.
- Resolved escalated customer complaints in a professional manner.
- Evaluated employee performance and provided feedback for further improvement.
- Analyzed data from surveys to identify areas requiring improvement in customer service practices.
- Supervised and trained service staff on customer service policies and procedures.
- Coordinated, scheduled and monitored service activities to ensure timely completion of tasks.
- Participated in internal audits of services department operations and documented findings.
- Performed quality assurance checks to ensure that services were delivered as per industry standards.
- Developed training materials for new hires on customer service policies and procedures.
- Created reports summarizing daily operations and submitted them to upper management.
- Documented staff information, service plans, treatment reports and progress notes.
- Advised patients about community resources, made referrals and devised realistic treatment plans.
- Identified methods to improve customer experiences, meeting or exceeding expectations.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Negotiated contracts and terms with service providers and vendors.
- Managed and updated client databases to ensure accurate and current information.
- Managed scheduling of appointments and service calls to meet client needs.
- Assisted in the development and implementation of service plans based on client assessments.
- Provided support and guidance to clients, navigating them through service options.
- Coordinated with community resources to enhance service offerings to clients.
- Assisted with billing and invoicing for services rendered.
- Analyzed service delivery data to identify trends and areas for improvement.
- Facilitated communication between clients, service providers, and internal teams.
- Monitored email and phone communication to provide prompt responses and solutions.
- Prepared and maintained budgets, personnel records or training manuals.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Recruited, interviewed, and hired volunteers and staff.
- Provided crisis and emergency support in the home and school environments, and fulfilled documentation and training requirements as needed.
- Prevention, intervention, and training are provided to team members and clients, as well as the creation of behavioral plans for in-home and community environments.
- data tracking and analysis for services rendered
Behavior Interventionist
LCMHS
Morrisville, Vermont
01.2004 - 04.2019
- Conducted functional behavioral assessments to identify the function of problem behaviors.
- Attended IEP meetings as requested by school administration or parents.
- Tracked data on individual student performance to measure progress towards established goals.
- Assisted teachers in implementing evidence-based interventions for students who display challenging behaviors.
- Collaborated with school staff, parents, and community stakeholders to create a safe learning environment for all students.
- Advocated for students' rights while also respecting school policies regarding discipline procedures.
- Performed crisis prevention and intervention duties as needed including physical restraint if necessary.
- Utilized data collection methods such as frequency counts, duration recording, and ABC charts to monitor student progress.
- Engaged in professional development opportunities related to behavior management techniques.
- Developed and implemented behavior plans to promote positive behaviors in students.
- Implemented de-escalation techniques when needed to reduce stress levels among students displaying challenging behaviors.
- Consulted with team members regularly regarding any changes made within current intervention plans.
- Directed emergency response in crisis situations to diffuse tensions and prevent violence.
- Worked with educators to outline intervention plans, establish goals and develop progress benchmarks.
- Designed and delivered tailored behavior skills training sessions to clients to promote independence.
Education
Bachelor of Science - Wellness And Alternative Medicine
Johnson State College
Johnson06-2005
Skills
- Emergency response planning
- Crisis management expertise
- Public safety
- Training and education
- Crisis communication
- Data analysis
- Budget management
- Teamwork and collaboration
- Excellent communication
- Coordination
- Training & Development
- Multitasking Abilities
- Time management
- Team collaboration
- Multitasking capacity
- Problem-solving
Certification
- QMHP
- first aid/CPR
Trained to be a trainer
- TCI
- Team 2
- CPI
- Also provided many trainings related to staff development as well as crisis prevention and intervention
Trainings
multiple trainings throughout the years at mental health will provide on demand
Timeline
Crisis Coordinator
LCMHS
01.2004 - 04.2019
Crisis Clinician
LCMHS
01.2004 - 04.2019
Service Coordinator Supervisor
LCMHS
01.2004 - 04.2019
Behavior Interventionist
LCMHS
01.2004 - 04.2019
Bachelor of Science - Wellness And Alternative Medicine
Johnson State College
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