Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Renata Bradley

Secane,PA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Realtor

United Real Estate
09.2023 - Current
  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.

Cash Office Clerk

BFA Towing And Recovery
01.2018 - Current


  • Streamline payment processes for increased efficiency, effectively handling cash and credit transactions.
  • Foster positive customer relationships by consistently delivering attentive service with a friendly demeanor.
  • Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
  • Utilize POS system to perform cash, credit card and check transactions to complete customer payments.
  • Identify and resolve discrepancies and errors in customer accounts.
  • Learned duties for various positions and provide backup at key times.
  • Process rejected invoices
  • Manage customer accounts and invoicing.
  • Assist with daily audits, ensuring all processed transactions were accurate and complete.
  • Complete end-of-day reconciliations promptly, enabling timely reporting of financial data to management teams.
  • Investigate discrepancies POS System totals to resolve errors.

Customer Service Representative

Hartford Insurance Group
03.2010 - 01.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy.
  • Updated account information to maintain customer records.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exceeded performance consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Answered 70 plus incoming calls per day to assist members with medicare eligibility for medicare and medicare supplement plans.

Education

Certification - EKG/Phlebotomy

American Center For Technology
Philadelphia, PA

High School Diploma -

Abraham Lincoln
Philadelphia, PA

Skills

  • Proficiency in Microsoft office, word Excel, Outlook,Internet application, Banner, Epic and CPCM
  • Excellent customer service and communication skills
  • Able to handle multiple projects simultaneously
  • Ability to work independently or aa a team member
  • Payment Collection
  • Cash Handling

Certification

  • Licensed Realtor
  • Electrocardiograph
    Technician/Certification in
    Electrocardiograph & Phlebotomy

Timeline

Realtor

United Real Estate
09.2023 - Current

Cash Office Clerk

BFA Towing And Recovery
01.2018 - Current

Customer Service Representative

Hartford Insurance Group
03.2010 - 01.2018

Certification - EKG/Phlebotomy

American Center For Technology

High School Diploma -

Abraham Lincoln

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Renata Bradley