Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Renata Fernandes

Brockton,MA

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Visual Merchandising Manager/Supervisor

Banana Republic Factory Store
Somerville, MA
10.2023 - Current
  • Restructured merchandising strategy to promote high value and products.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Orchestrated compelling visual merchandising strategy throughout major department store chain with multiple retail outlets, boosting customer traffic, and sales volume.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Aligned visual merchandising strategies and products with company messages, target audience and marketing goals.
  • Analyzed customer feedback from surveys regarding store appearance, making recommendations for improvement.
  • Assisted in the development of product placement plans for all departments within the store.
  • Trained new staff members on visual merchandising principles and processes.
  • Changed and adjusted displays for new product launches, seasonal changes and different themes.
  • Created cohesive displays that highlighted products, maximized space, and reinforced brand identity.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Operations Manager/Supervisor

TJX Companies
Los Angeles, CA
09.2019 - 10.2024
  • Prepared staff work schedules and assigned team members to specific duties.
  • Enforced federal, state, local and company rules for safety and operations.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Responded to information requests from superiors, providing specific documentation.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Customer Service Manager/Supervisor

TJX Companies
Brooklyn, NY
01.2016 - 09.2019
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Assigned work and monitored performance of project personnel.

Store Manager

Gymboree Group
Chestnut Hill, MA
03.2009 - 01.2016
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Managed daily banking activities such as deposits and withdrawals.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Assessed operational efficiency of the store's departments.
  • Recruited, trained and supervised new employees.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Updated and maintained databases with current information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

Education

Bachelor of Arts - Business Administration And Management

University of Massachusetts, Boston
Boston, MA
05-2014

Skills

  • Strategy development and refinement
  • Retail operations
  • Merchandise presentation
  • Branding management
  • Sales analysis
  • Visual storytelling
  • Market research
  • Recruiting and interviewing
  • Coaching and mentoring
  • Performance management
  • Task delegation
  • Staff management
  • Goal setting
  • Business planning
  • Team leadership
  • Cross-functional team management
  • Customer service

Languages

Spanish
Professional
Portuguese
Professional

Certification

  • buyer license

Accomplishments

  • 2014 promoted high potential Store Manager/ DM Assistant at Gymboree
  • within a year of being a store manager turned high target store into a non target store
  • 2019 promoted moved to California for new job opportunity with TJX

Timeline

Visual Merchandising Manager/Supervisor

Banana Republic Factory Store
10.2023 - Current

Operations Manager/Supervisor

TJX Companies
09.2019 - 10.2024

Customer Service Manager/Supervisor

TJX Companies
01.2016 - 09.2019

Store Manager

Gymboree Group
03.2009 - 01.2016

Bachelor of Arts - Business Administration And Management

University of Massachusetts, Boston

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Renata Fernandes