Renata Giudice
Winter Haven,FL
Summary
Detail-oriented multilingual professional with extensive experience in banking operations, compliance support, office administration, and customer service within fast-paced and regulated environments. Proven ability to manage account onboarding, transaction processing, internal controls, documentation accuracy, and operational support while ensuring confidentiality and regulatory compliance. Fluent in English, Spanish, and Portuguese, with strong communication skills and a consistent track record of supporting teams, improving workflows, and delivering accurate and efficient service in high-responsibility environments.
Overview
25
25
years of professional experience
5
5
Certification
Work History
Middle Office Specialist / Relationship Manager / Teller
BB Americas Bank
Orlando, FL
07.2022 - 02.2026
- Supported daily banking operations, customer account services, onboarding, and documentation review.
- Processed financial transactions, balanced cash activity, and completed reconciliations with accuracy.
- Assisted with compliance-related documentation, internal controls, and discrepancy resolution.
- Maintained 100% accurate records and handled sensitive customer and financial information confidentially.
- Provided customer service in English, Spanish, and Portuguese while building strong client relationships.
- Helped improve workflows and supported efficient day-to-day branch and operational activities.
Administrative Support Team Associate
Macy’s, Inc
Orlando, FL
03.2022 - 07.2022
- Coordinated office operations, including scheduling, meetings, and staff coverage.
- Supported HR processes such as onboarding, training, payroll coordination, and staffing.
- Assisted management with workforce scheduling and operational coverage planning.
- Handled cash operations and ensured accuracy in register transactions and financial procedures.
- Provided high-volume customer service, assisting over 50 customers daily with purchases, returns, and inquiries.
- Managed approximately 30 incoming customer calls per day, delivering efficient and professional support.
Administrative Manager / Regional Coordinator
Non-Profit Organization
BR, MT, DF, RJ, US, NY, NJ, AZ, CT, MA, TX
04.2001 - 01.2022
- Directed and optimized administrative and financial operations to enhance regional efficiency.
- Oversaw documentation systems while coordinating staffing and managing inventory donation logistics.
- Spearheaded process improvements and established internal controls to optimize operational efficiency.
- Supervised and trained staff, ensuring consistency in operations and service delivery.
- Supported communication, reporting, and organizational planning across departments.
- Managed scheduling and administrative functions to streamline communication and support senior religious leadership.
- Executed financial collections with a focus on accurate reconciliation and comprehensive documentation.
- Maintained records for regional operations, including personnel files, ministry workers, and leadership assignments.
- Supported regional logistics, including vehicle coordination and administrative tracking systems.
- Facilitated logistical arrangements and strategic planning for successful regional events.
- Completed bi-weekly payroll for 35 employees.
Education
GED -
Centro Educacional Triangulo Mineiro
Belo Horizonte, MG 07.2022
Skills
- Banking Operations & Transaction Processing
- Compliance Support & Internal Controls
- Administrative & Office Coordination
- Customer Service & Client Relations
- Records Management & Documentation Accuracy
- Multilingual Communication (EN / ES / PT)
- Staff Coordination & Scheduling Support
Certification
- Regulatory Compliance Specialization
- Business Analysis & Process Management
- Project Management Essentials
- AI Fundamentals in Financial Services
- English for Career Development
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Middle Office Specialist / Relationship Manager / Teller
BB Americas Bank
07.2022 - 02.2026
Administrative Support Team Associate
Macy’s, Inc
03.2022 - 07.2022
Administrative Manager / Regional Coordinator
Non-Profit Organization
04.2001 - 01.2022
GED -
Centro Educacional Triangulo Mineiro