Renata Gutierrez
Pflugerville,TX
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Concierge
Sodalis Senior Living
09.2023 - 05.2025
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality experiences.
- Assisted Executive Director with daily task, AR, collection, lease signings, tours and resident move-ins and move-out forms.
Office Manager
Atria Senior Living
02.2021 - 09.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Increase letters to residents
- Collections
- Account payables/ Account receivable
- Updated reports, managed accounts
- Resolved financial discrepancies and customer billing issues with timely attention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Submits documentation for resident move-ins, move-outs.
Skills
- Computer Skills: Microsoft Windows, including Word and Excel
- Communication Skills: Ability to present information to public groups and residents
- Front desk support
- Attention to detail
- Decision-making
- Effective problem solving
Timeline
Concierge
Sodalis Senior Living
09.2023 - 05.2025
Office Manager
Atria Senior Living
02.2021 - 09.2023
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