Renata Hawkins
Memphis,TN
Summary
Efficiently and courteously manages front desk operations, providing reliable and professional customer service. Utilizes excellent communication and organizational skills to seamlessly handle guest inquiries and administrative tasks. Demonstrates expertise in managing patient intake processes. Passionate about helping people and serving as a patient advocate, with knowledge of health education. Excels in both team and independent settings, demonstrating effective listening and problem-solving skills. Known for effective communication, problem-solving, and empathy in delivering patient-centered care. Professional with a solid background in community health and wellness. Demonstrates a strong ability to engage with diverse populations, provide education, and support health initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Front Desk Receptionist
Careleon Health
07.2024 - Current
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Confirmed appointments, send referrals to different offices c and maintain updated medical client records.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, get patients checked in and checked out
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
Physician Referral Representative
Baptist Medical Group
07.2022 - 11.2023
- Review all incoming referrals and schedule appointments for various practices
- Communicate referral information and confirmation with patients and referring physician office staff
- Review and submit all medical records related to referral appointments
- Handle up to 50 or more incoming calls
Intake Coordinator
West Clinic Cancer Center
11.2019 - 05.2022
- Successfully trained in Mosaiq, Onco, EMR, and G4 functionality
- Create a professional and friendly work environment for students and their families
- Check patients in and out, scan files into database system, and schedule appointments
- Answer 75 + phone calls to resolve patient problems and or cancel scheduled appointments
- Identify patient concerns and address them properly
Medical Office Assistant
Methodist Healthcare
01.2018 - 12.2019
- Successfully trained in use of Revenue Cycle, Trace, and Microsoft Office
- Maintain accurate scheduling of patients by checking in and out of appointments
- Answer, resolve, and/or direct actions on customer calls to accurate service department
- Ensure accuracy of patient demographic information upon initial check in and verify insurance
- Handle 100+ calls daily, with duties including retrieving customer data, presenting product information, and cancelling services while also keying payments directly into customer accounts, adhering to customer and company specifications
Eye Technician
Dr. Kriger and Battles Eye Care
01.2016 - 12.2018
- Administered and facilitated visual eye activity exams
- Sanitized and cleaned exam rooms upon client completion
- Stock, replenish, and organize inventory with accuracy and efficiency
- Communicated with pharmacy technicians to ensure the accuracy of patient prescriptions
- Help patients understand their medicine
Owner
Amazing Kids Daycare
09.2013 - 01.2017
- Created accurate and effective daily and monthly lesson plans and activities
- Supervised 11 children daily and ensured each child was safe, educated, and nurtured
- Facilitated parent and teacher conferences monthly to give updates on child progression
- Introduced educational material by instructing, guiding, and motivating students in an exciting manner
Education
No Degree - Community Health Worker Course
Vanderbilt University
Nashville02-2025
Billing and Medical Coding -
Delta Technical College
Memphis, TN01.2016
High School Diploma -
Fairley High School
Memphis, TN05-1999
Skills
- Microsoft Office, Word, & Excel
- Administrative skills
- Detail Oriented
- Multitasking
- Independent self-starter
- Hippa
- Customer Service
- EMR Systems
- Medical Terminology
- Medical Office
- Patient Care
- Medical Scheduling
- Time Management
- Organized Skillset
- Clerical efficiency
- Multiple phone line operations
- Revenue cycle
- Orchestration of meetings/agendas/travel arrangements
- Benefit verification
- Type 35 wpm
- Bookkeeping
- Data Entry
- Windows 11
- Listening skills
- Microsoft Excel
- Problem Solving
- Ophthalmology
- Health Education
- Patient Advocacy
- Referral Network
- Cultural Competency
- Relationship building
Certification
- CPR/AED Certification
- Community Health Worker
Timeline
Medical Front Desk Receptionist
Careleon Health
07.2024 - Current
Physician Referral Representative
Baptist Medical Group
07.2022 - 11.2023
Intake Coordinator
West Clinic Cancer Center
11.2019 - 05.2022
Medical Office Assistant
Methodist Healthcare
01.2018 - 12.2019
Eye Technician
Dr. Kriger and Battles Eye Care
01.2016 - 12.2018
Owner
Amazing Kids Daycare
09.2013 - 01.2017
Billing and Medical Coding -
Delta Technical College
No Degree - Community Health Worker Course
Vanderbilt University
High School Diploma -
Fairley High School
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