Renata Herman
Hampton
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
16
16
years of professional experience
Work History
Office Assistant
Six Mount Zion Baptist Temple
Hampton
01.2023 - 09.2024
- Acquired extensive knowledge about hairstyling products such as shampoos, conditioners, gels, mousses
- Developed strong interpersonal communication skills through daily interactions with clients and colleagues
- Demonstrated excellent customer service skills by providing detailed consultation to clients on hair care and styling options
- Gained experience working with a diverse range of customers from various age groups and cultural backgrounds
- Exhibited creative problem solving abilities when presented with challenging client requests
- Provided outstanding customer service throughout each appointment by listening carefully to clients' needs and responding promptly to their inquiries
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint
- Organized and maintained filing systems to ensure efficient document retrieval
- Provided customer service support via phone or email inquiries related to products or services offered by the organization
- Scheduled appointments, maintaining calendars for personnel
- Supported staff by performing data entry and completing administrative duties
- Maintained accurate records of office supplies and placed orders as needed
- Managed calendar appointments for multiple staff members ensuring all deadlines were met
Staffing Agent
Riverside Medical Center
Newport News
05.2015 - 09.2017
- Managed office supply orders and inventory to support availability
- Interacted with employees to cover daily staffing requirements
- Earned staff confidence by protecting and maintaining confidentiality of personnel data
- Ensured that hospital floors were staffed with the proper amount of nurses, cna , and sitters
- Responsible for staffing other hospitals when short staffed
- Responsible for ensuring all hospital staff are up to date with licenses
- Responsible for reporting end of day reports to the next shift
Customer Service Representative
Apac
Newport News
06.2013 - 09.2015
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Investigated and researched issues to determine root causes and appropriate resolution methods
Customer Service Supervisor
NCO
Hampton
06.2008 - 04.2011
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Resolved customer complaints or answered customers' questions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Education
High School Diploma -
Kecoughtan High School
Hampton06.2006
Associate - criminal justice
Bryant and Stratton
HamptonSkills
- Customer service
- Problem solving
- Attention to detail
- Adaptability and flexibility
- Teamwork and collaboration
Extracurricular Activities
Honor roll
References
References available upon request
Awards
- Best customer service
- Best attendance
Languages
English
Professional
Accomplishments
- best attendance
- best customer service
Timeline
Office Assistant
Six Mount Zion Baptist Temple
01.2023 - 09.2024
Staffing Agent
Riverside Medical Center
05.2015 - 09.2017
Customer Service Representative
Apac
06.2013 - 09.2015
Customer Service Supervisor
NCO
06.2008 - 04.2011
High School Diploma -
Kecoughtan High School
Associate - criminal justice
Bryant and Stratton
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