Renata Ignea
Bradenton,FL
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Night Auditor
Hilton Garden Inn Hotel
Bandon, FL
08.2024 - 11.2024
- Greeted guests upon arrival and provided information regarding hotel services, amenities, and local attractions.
- Processed check-ins and check-outs of guests accurately in the hotel's computer system.
- Resolved guest complaints promptly and professionally with a focus on customer satisfaction.
- Verified valid forms of payment including credit cards, cash, checks, or other authorized methods.
- Maintained an accurate logbook of room availability status updates each hour during shift.
- Answered phone calls from guests requiring assistance or information about hotel services.
- Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
Cashier Team Lead
HomeGoods
Sarasota, FL
06.2023 - 12.2023
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
Server
The Cheesecake Factory
Cheektowaga, NY
08.2021 - 07.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
Shift Leader
Walgreens
Lakewood Ranch, FL
03.2023 - 06.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Cashier
Kaylena Marie's Bakery
Orchard Park, NY
12.2019 - 09.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
Banquet Server
Classics Events Catering
Buffalo, NY
03.2019 - 12.2019
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Carried trays of food items from kitchen to dining areas.
- Served beverages and appetizers to guests in an efficient manner.
- Ensured that all dishes were served at the correct temperature.
- Replenished buffet lines with fresh foods as needed.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
Server
Olive Garden
Hamburg, NY
01.2017 - 05.2018
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Upheld high standards of sanitation in accordance with health department regulations.
Server
Templeton Landing Restaurant & Special Events
Buffalo, NY
03.2016 - 10.2016
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
Server
Page's Gastropub & Grille
West Seneca, NY
08.2015 - 07.2016
- Responded to ad hoc cleaning duties at end of shift.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Garnished dishes and beverages to serve visually appealing menu items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
Emergency Medical Technician
Alstar Ambulance
Jamestown, NY
05.2014 - 06.2016
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Communicated effectively with physicians and hospital personnel regarding patient's condition during transport process.
- Operated specialized medical equipment such as ventilators, cardiac monitors and suction devices.
- Collaborated with other medical professionals to ensure quality of care for all patients.
Server
Olive Garden
Hamburg, NY
01.2012 - 06.2014
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Education
Some College (No Degree) - Property And Casualty Insurance
Bryant And Stratton
Orchard Park, NYSome College (No Degree) - Emergency Medical Technology
Erie Community College
Orchard Park, NYSome College (No Degree) - Phlebotomy
Trocaire College
Buffalo, NYSome College (No Degree) - Real Estate
The Cusack Real Estate School
Williamsville, NYSkills
- Room inventory
- Correspondence Management
- Posting charges
- Supply Stocking
- Greeting guests
- Generating Reports
- Customer Assistance
- Transaction Processing
- Payment Collection
- Resolving issues
- Oral and written communications
- Cash handling experience
Certification
- Certified Phlebotomist
- Certified Emergency Medical Technologist
- Real Estate certification
Languages
English
Professional
References
References available upon request.
Timeline
Front Desk Night Auditor
Hilton Garden Inn Hotel
08.2024 - 11.2024
Cashier Team Lead
HomeGoods
06.2023 - 12.2023
Shift Leader
Walgreens
03.2023 - 06.2023
Server
The Cheesecake Factory
08.2021 - 07.2023
Cashier
Kaylena Marie's Bakery
12.2019 - 09.2021
Banquet Server
Classics Events Catering
03.2019 - 12.2019
Server
Olive Garden
01.2017 - 05.2018
Server
Templeton Landing Restaurant & Special Events
03.2016 - 10.2016
Server
Page's Gastropub & Grille
08.2015 - 07.2016
Emergency Medical Technician
Alstar Ambulance
05.2014 - 06.2016
Server
Olive Garden
01.2012 - 06.2014
Some College (No Degree) - Property And Casualty Insurance
Bryant And Stratton
Some College (No Degree) - Emergency Medical Technology
Erie Community College
Some College (No Degree) - Phlebotomy
Trocaire College
Some College (No Degree) - Real Estate
The Cusack Real Estate School
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