Renata Jones
Summary
Dedicated Educator experienced in creating and fostering learning environments for students to raise confidence and expand knowledge base. Dedicated to monitoring students' progress and ensuring each meets goals within pre-determined timespan.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Educator
Novant Health, Inc
11.2015 - Current
- Chose materials and developed lesson plans to enhance skills for individual students.
- Built relationships and communicated with peers to provide best learning environment for new and existing employees.
- Collaborated with instructional designers and colleagues to provide safe and educational experience.
- Developed and implemented engaging lesson plans to keep learner attention.
- Differentiated instruction to meet needs of diverse learners.
- Managed classroom activities and lesson plans.
- Exemplified positive behavior for end-users by assisting with learning.
- Monitored and assessed understanding of difficult concepts and adjusted lesson accordingly.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Language Interpreter
Language Resource Center
08.2012 - Current
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Attended training programs to improve professional knowledge and interpretation skills.
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained message content, tone and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Patient Access Representative
Novant Health Inc.
02.2010 - 10.2015
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
ER Unit Secretary
Novant Health, Inc
05.2008 - 02.2010
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information.
- Placed new supply orders, managed inventory and entered medical staff orders.
- Transcribed physician orders
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Organized nursing for patient assistance.
- Schedule internal and external appointment request.
Education
Associate of Arts - General Studies
Central Piedmont Community College
Charlotte, NC05.2022
Skills
- Educational Settings
- Instructional Materials Creation
- Differentiated Instruction
- Learning Assessments
- Group and Individual Instruction
- Educational Strategies
- Student Motivation and Engagement
- Online Teaching
- Support and Education
- Positive Learning Environment
- Educational Research
- Adult Education
- Classroom Integration
Certification
- Certified Revenue Cycle Representative (CRCR)
- Credential- Epic Grand Central, Cadence, and HIM Application
Languages
German
Native or Bilingual
Polish
Native or Bilingual
Russian
Limited Working
Timeline
Educator
Novant Health, Inc
11.2015 - Current
Language Interpreter
Language Resource Center
08.2012 - Current
Patient Access Representative
Novant Health Inc.
02.2010 - 10.2015
ER Unit Secretary
Novant Health, Inc
05.2008 - 02.2010
Associate of Arts - General Studies
Central Piedmont Community College