Renata Joya
Louisville,USA
Summary
Patient-focused professional trained in different condition requirements and treatment modalities. Helps keep office moving smoothly with continuous patient load. Talented in administrative and patient support areas.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Physical Therapist Assistant
Aptiva Healthcare
Louisville, KY
12.2025 - Current
- Assisted physical therapists in developing and implementing patient treatment plans.
- Provided therapeutic exercises and modalities to enhance patient recovery.
- Maintained accurate documentation of patient interactions and treatments provided.
- Cleaned and organized therapy equipment to maintain a safe environment.
- Supported administrative tasks, including scheduling appointments and managing records.
- Treated patients to relieve pain, develop or restore function and maintain maximum performance.
- Assisted with therapeutic modalities such as ultrasound or electrical stimulation when appropriate for the patient's condition.
- Provided physical therapy treatments to patients as directed by the Physical Therapist.
- Adhered to safety protocols to prevent patient injuries during therapy sessions.
- Applied modalities such as electrical stimulation, ultrasound, and hot and cold packs as directed.
- Compiled intake forms, insurance cards and liability waivers before new patient appointments.
Ophthalmology Technician
DR. BLACKS EYE ASSOCIATES
Lyndon, KY
02.2023 - 01.2024
- Administered eye drops and medications as directed by the ophthalmologist.
- Educated patients on pre- and post-operative care instructions.
- Ensured cleanliness and organization of examination rooms and equipment.
- Instructed patients on how to properly insert and remove contact lenses.
- Kept exam rooms stocked with necessary supplies and equipment.
- Assisted with vision screenings for school children.
- Performed diagnostic tests, such as visual acuity testing, retinal photography, tonometry, and pachymetry.
- Prepared patients and administered basic eye exam tests.
- Observed pupils, visual acuteness and extra-ocular movements to check patient status.
- Transferred knowledge by training ophthalmic assistants, technicians and interns.
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
Customer Service Specialist
Orkin Pest Control
Louisville, KY
10.2022 - 01.2023
- Assisted customers with pest control inquiries and service scheduling.
- Educated clients on pest prevention techniques and product usage.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with technicians to ensure timely service delivery and customer satisfaction.
- Managed follow-up calls to ensure resolution of customer concerns.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Answered incoming customer inquiries regarding product and service information.
Endoscopy Technician
UofL Hospital
Louisville, KY
02.2022 - 11.2022
- Prepared endoscopy equipment and instruments for procedures at UofL Hospital.
- Assisted physicians during endoscopic procedures and ensured patient comfort.
- Sterilized and maintained all endoscopy tools according to safety protocols.
- Monitored patient vital signs throughout the procedure to ensure safety.
- Assisted physicians with endoscopic procedures such as esophagogastroduodenoscopies, colonoscopies, sigmoidoscopies, enteroscopies and biopsies.
- Prepared rooms for endoscopic procedures according to established protocols.
- Adhered to operating and safety procedures during cleaning, disinfecting, and sterilizing endoscopes and equipment.
- Transported and helped patients prior to and following procedures.
- Ensured that all instruments used during endoscopic procedures were functioning properly before use.
- Reported any malfunctions or problems with equipment to appropriate personnel for repair or replacement.
- Conducted regular inventory checks of supplies needed for endoscopic suite operations.
- Positioned patients using understanding of anatomy and procedures.
Patient Access Representative
University of miami BASCOM PALMER EYE INSTITUTE
Miami, FL
12.2019 - 06.2021
- Collaborated with healthcare providers to streamline patient access workflows.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Provided assistance to internal departments when needed.
- Assisted with scheduling outpatient appointments.
- Managed incoming faxes related to patient registration processes.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
Customer Service Agent
Global lounge network
Miami, FL
11.2015 - 01.2019
- Resolved customer inquiries and complaints with empathy and efficiency.
- Greeted and welcomed passengers during check-in process.
- Maintained accurate records of passenger check-ins and departures.
- Verified customer identification documents and travel itineraries.
- Checked passengers in for flights using airline computer systems.
- Answered incoming calls from customers regarding flight statuses, cancellations and delays.
- Helped travelers find locations within airport complex.
- Maintained cleanliness and organization of lounge areas for guest comfort.
- Facilitated smooth communication between kitchen staff and lounge personnel.
Education
associates (A.S ultrasound tech. Degree) - Ultrasound technician
Florida National University
Miami, FLSkills
- HIPAA compliance
- Problem solving
- Time management
- Team support
- Adaptability
- Problem-solving
- Customer service
- English and Spanish translation
- Payment collection
- Fluent bilingualism
- Data entry
- Customer service orientation
- Work prioritization
- Quality assurance
Certification
RBT Certification
Willing To Relocate
- Miami , Florida
Timeline
Physical Therapist Assistant
Aptiva Healthcare
12.2025 - Current
Ophthalmology Technician
DR. BLACKS EYE ASSOCIATES
02.2023 - 01.2024
Customer Service Specialist
Orkin Pest Control
10.2022 - 01.2023
Endoscopy Technician
UofL Hospital
02.2022 - 11.2022
Patient Access Representative
University of miami BASCOM PALMER EYE INSTITUTE
12.2019 - 06.2021
Customer Service Agent
Global lounge network
11.2015 - 01.2019
associates (A.S ultrasound tech. Degree) - Ultrasound technician
Florida National University