Renata Maitelli
Corporate Experience Manager
New York,NY
Summary
A multi-lingual leader with proven ability to develop and implement plans and solutions that drive results through collaboration with people and running effective processes. My background is diverse in culture and industry, including living and working as a leader in multiple countries and within various industries such as healthcare, hospitality, events and retail. I thrive in dynamic environments and in cross-functional roles by enabling problem-solving and elevating team’s performance and engagement.
Overview
21
21
years of professional experience
Work History
Corporate Experience Manager
One Medical
New York, NY
06.2018 - Current
- Responsible for all corporate team members’ experience working in any of One Medical’s corporate headquarters (NYC, San Francisco, St Petersburg, Minneapolis and Tempe), as well supporting team members who are in a hybrid or remote environment
- Act as the main point of contact related to corporate spaces including but not limited to booking conference rooms, events planning, sourcing and managing corporate housing, negotiating corporate rates, office access control, mail management, etc
- As needed, be the cross functional liaison between corporate team members and other departments such as HR, Finance, and Facilities for project initiatives
- Space management and logistics: office relocation, new office set-up, meal programs
- COIs, vendors’ relationships and contracts
- Develop programs to drive culture and engagement in-person and virtually
- Creating budgets and forecasts and reporting actuals against these targets to senior management
- Project management/ implementation in various areas (i.e
- Tech, space planning, people engagement and events execution)
- Experience managing projects of various scales from small to company-wide
- Responsible for supporting multiple facets of company-wide events: venue sourcing, travel logistics (air, ground and lodging), events’ programs and on-site logistics, meals, etc
- Creating and implementing improvement processes and procedures using LEAN techniques, such as the 5S method and Standard Work documentation for all processes and procedures
- Hiring, leading, training, coaching, and developing a 4-person team tasked with supporting my role in all areas
- Negotiating hotel corporate rates for all markets
- Additional engagements:
- Mentor in the BIPOC Mentorship Program (a Talent Management program)
- Cross-departmentally created and implemented the Healthy Together Program to address
- COVID-19 and the vaccination program for NYC team members
- IT Partner to support the SSO project migration
- Developed and implemented my team’s local Zendesk instance
- Renegotiated contracts with office vendors resulting in savings of over $20k/year.
Store Manager
H&M
New York, NY
06.2010 - 06.2018
- Leadership of multiple top 10 H&M stores in the United States with revenues in excess of $25m
- Led teams of up to 100 managers and hourly employees
- Operational planning, people development, human resources routines, global audits, yearly inventory, safety and security training
- Responsible for achieving all financial and human capital targets
- Additional engagements:
- Support other H&M locations for store set-up on season changes, called Season Start
- Host shrink workshops for two U.S
- Regions to show best practices on implementing routines
- Trainer for district and country team members;
- New store launch support.
General Manager
Tommy Hilfiger, US Virgin Islands
12.2008 - 12.2009
Front Office Manager
Vila Galé Marés Resort
02.2006 - 05.2008
Front Desk Supervisor
Marriott Costa do Sauipe
12.2002 - 11.2005
Education
Improving Your Business Through A Culture of Health -
2021
- Improving Your Business Through a Culture of Health- HarvardX
undefined
2020
- Women in Leadership
Bachelor's - Science of Management, Hospitality Management
2011
Certification in Player Care- The Player Care Group (starting - undefined
2003
Skills
- Google Workspace
- Workday
- Zendesk
- Mondaycom
- Microsoft Office
- Customer Excellence
- Taleo
- Greenhouse
Similar Profiles
Ralaisa GrayRalaisa Gray
Member Service Representative at One MedicalMember Service Representative at One Medical
Ellen KatoEllen Kato
Primary Care Nurse Practitioner at One MedicalPrimary Care Nurse Practitioner at One Medical
Tyler WhyteTyler Whyte
Practice Coordinator at One MedicalPractice Coordinator at One Medical
MaKayla BennettMaKayla Bennett
Member Support Specialist at One MedicalMember Support Specialist at One Medical
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)