Renata Martins
Freeport,Florida
Summary
Dedicated house cleaner with a proven track record at self-employment, excelling in cleaning and sanitization. Recognized for exceptional customer service and health compliance, I consistently enhanced client satisfaction and increased repeat business through meticulous attention to detail and effective communication. Committed to eco-friendly practices and maintaining high cleanliness standards.
Overview
8
8
years of professional experience
Work History
House Cleaner
Self Employed
07.2017 - 05.2025
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Dusted picture frames and wall hangings with cloth.
- Removed bed sheets and towels from rooms.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Emptied trashcans and transported waste to collection areas.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Changed bed linens and collected soiled linens for cleaning.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Education
Bachelor of Early Childhood Care And Education - Atlanta Geórgia
Uninter Brazilian University
Curitiba Brazil01-2025
Skills
- Housekeeping
- Cleaning and sanitization
- Customer service
- Health and safety compliance
- Eco-friendly practices
- Household management
Languages
Portuguese
Native or Bilingual
English
Full Professional
Timeline
House Cleaner
Self Employed
07.2017 - 05.2025
Bachelor of Early Childhood Care And Education - Atlanta Geórgia
Uninter Brazilian University
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