Renata Plewa
Dudley,MA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Customer Support Specialist
MX23
Brookfield, ME
03.2023 - 07.2024
- Recorded all customer interactions into the database system accurately and completely.
- Analyzed customer complaints and service trends to identify and correct systematic issues
- Collaborated with team members to improve customer service processes.
- Provided product information to customers for better understanding.
- Participated in training sessions to enhance customer support skills.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Assisting those in need
Food share
Webster, ME
01.2020 - 01.2023
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Serviced customers with handling produce etc to and from the car.
- Organizing and maintaining work space creating efficient service
Helper in maintenance
Point Breeze
Webster, MA
07.2021 - 04.2022
- Assisted team members with daily tasks and project execution.
- Maintained cleanliness and organization of work areas and equipment.
- Supported inventory management by tracking supplies and materials.
Senior citizen assistance
Senior Citizen Center
Webster, MA
07.2020 - 04.2022
- Provided assistance to other personnel within the department when needed.
- Provided assistance in loading trucks with sorted chicken products at end of shift.
- House keeping and assistance in the kitchen when lunch and or breakfast was served
- Organization throughout the facility when needed
Education
Shepherd Hill Regional High School
Dudley , MASkills
- Customer service
- Team collaboration
- Problem solving
- Data analysis
- Inventory management
- Time management
- Empathy and patience
- Multitasking and organization
Languages
Polish
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- CPR certified
Timeline
Customer Support Specialist
MX23
03.2023 - 07.2024
Helper in maintenance
Point Breeze
07.2021 - 04.2022
Senior citizen assistance
Senior Citizen Center
07.2020 - 04.2022
Assisting those in need
Food share
01.2020 - 01.2023
Shepherd Hill Regional High School