Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

RENATA RAMOS

Fontana,CA

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

13
13
years of professional experience

Work History

Homemaker

Self
06.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Helped children learn how to complete small chores appropriate for age level.
  • Participated in group activities with students to build teamwork and foster healthy relationships.
  • Prepared materials for class activities and art projects.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Customer Service Representative

Arrowhead Credit Union
02.2020 - 06.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Call Center Representative

Molina Healthcare Inc
12.2017 - 12.2018
  • Managed high amounts of inbound calls in a timely manner.
  • Follow communication "scripts" when handling different topics.
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Entered customer interaction details in CRM to track requests, document problems and record solutions offered.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Logged call information and solutions provided into CRM database.

Customer Service Representative

Hendricks's Pharmacy
01.2013 - 12.2017
  • Check in daily RX orders along with OTC orders
  • Screen phone calls/ fax
  • Verify insurance( Medicare, Medi-cal,) or any private insurance.
  • Travel Clinic- work closely with patients through our travel clinic to meet needs before traveling, maintaining communication along the process.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Guided and supported more than 10 customers via phone each hour.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Knowledgeable of all product promotions and ensured customers we aware.
  • Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
  • Regularly stocked shelves, rotated stock and checked for expired medications.
  • Effectively resolved insurance rejections and other billing issues.

Sales Associate

Macy's Company
10.2012 - 02.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Tracked stock using company inventory management software.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.

Education

High School Diploma -

Valley View High School Ontario

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Parent-teacher communication
  • Health and safety
  • Positive reinforcement
  • Student chaperoning
  • Classroom assistance
  • Strong work ethic and dependable
  • Multitasking
  • Reliability
  • Organizational skills
  • Self motivation
  • Computer and Microsoft office skills
  • Call center experience
  • Conflict resolution
  • Claims processing
  • Empathy and patience
  • Insurance billing
  • Team leadership

Additional Information

Languages-

English-Verbal/written (fluent)

Spanish-Verbal/written (fluent)

Timeline

Homemaker

Self
06.2020 - Current

Customer Service Representative

Arrowhead Credit Union
02.2020 - 06.2020

Call Center Representative

Molina Healthcare Inc
12.2017 - 12.2018

Customer Service Representative

Hendricks's Pharmacy
01.2013 - 12.2017

Sales Associate

Macy's Company
10.2012 - 02.2013

High School Diploma -

Valley View High School Ontario