Renata Rosby
Jacksonville,FL
Summary
Versatile Assistant General Manager with eight years of experience overseeing daily hotel operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Margaritaville
01.2024 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Resolved problems promptly to elevate customer approval.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Sales Director /Director of Operations
Hilton Garden Inn Hotel
05.2022 - 01.2024
- Established and implemented new policy and procedures to help improve business operations
- Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives.
- Developed and implemented sales strategies to increase market share.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Resolved problems promptly to elevate customer approval.
Hotel Front Desk Supervisor
One Ocean Resort and Spa
01.2021 - 01.2024
- Primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction
- Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
- Monitored the front desk staff to ensure proper customer service was provided.
- Assisted guests with inquiries and requests.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Answered phone throughout shift, closely following strict guidelines for customer service and satisfaction.
Night Auditor / Front Desk Clerk
Homewood Suites by Hilton / Hilton Garden Inn
01.2018 - 02.2021
- Responsible for verifying that all revenue and expenses were claimed, preparing reports for the next day's work, including reconciling accounts at a high level of detail
- They'll also check room rates to ensure accuracy before reporting them on opening night.
Night Auditor
Tru by Hilton
09.2018 - 01.2019
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
Shift Manager
Starbucks
01.2011 - 01.2018
- Oversees operations when the General Manager or Assistant Manager isn't present
- They work hard to ensure customers receive good service and stay on task.Dictate employees' hours, adjusting them to fit best with pay and overall needs.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Responded quickly and effectively to emergency situations as they arose.
- Inspected work areas regularly for cleanliness and organization standards.
- Monitored store operations to ensure compliance with company policies and procedures.
Food and Beverage Manager
Government Secondary School
01.1997 - 11.2009
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
Education
High school diploma in Business Administration and Management, General -
European School of Economics
Bratislava01.1987
Skills
- Shift management
- Auditing
- Sales
- Hospitality Management
- Team Management
- Administrative Assistance
- Bilingual Communications
- Sales management
- Customer Service
- Restaurant management
- Computer literacy
- Salesforce
- Management
- Event Planning
- Client Relationship Management
- Staff Management
- Sales Reporting
- Order Management
- Sales Planning
- Bilingual in Slovak, Croatian , Czech , Russian
- Team leadership expertise
- Operations management
- Inventory control
- Staff management
- Sales forecasting
- Training and development skill
- Team leadership strength
Certification
- Real Estate
- HACCP Certification
- Food Handler Certification
- Certified Hilton University
- Certified DOS, GM,AG/Management/ Hilton University
- Management Training
Languages
Croatian
Limited Working
Czech
Native or Bilingual
Slovak
Native or Bilingual
Russian
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Supervised team of thirty staff members.
Timeline
Assistant General Manager
Margaritaville
01.2024 - Current
Sales Director /Director of Operations
Hilton Garden Inn Hotel
05.2022 - 01.2024
Hotel Front Desk Supervisor
One Ocean Resort and Spa
01.2021 - 01.2024
Night Auditor
Tru by Hilton
09.2018 - 01.2019
Night Auditor / Front Desk Clerk
Homewood Suites by Hilton / Hilton Garden Inn
01.2018 - 02.2021
Shift Manager
Starbucks
01.2011 - 01.2018
Food and Beverage Manager
Government Secondary School
01.1997 - 11.2009
High school diploma in Business Administration and Management, General -
European School of Economics
Similar Profiles
Savanna GarciaSavanna Garcia
Spa Coordinator at MargaritavilleSpa Coordinator at Margaritaville
Brianna HouseBrianna House
Host/Retail Sales Associate at MargaritavilleHost/Retail Sales Associate at Margaritaville
Preston HessePreston Hesse
Security Guard at MargaritavilleSecurity Guard at Margaritaville
Miriam LievanosMiriam Lievanos
Barista at MargaritavilleBarista at Margaritaville
DESADA DEDADESADA DEDA
Nurse Extern at McLaren HospitalNurse Extern at McLaren Hospital