Renata Sesar
Miami Beach,FL
Summary
Service-oriented hospitality proffesional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
9
9
years of professional experience
Work History
Asistent General Manager
Raddison Blue Resort & Spa
Split, Croatia
04.2017 - 02.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Front Office Receptionist
Le Meridien Hotel
Split, Croatia
01.2015 - 03.2017
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Front Office Manager
Murum, Boutique Rooms
Split, Croatia
05.2014 - 10.2014
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
Stewarding Supervisor
Bark Alliance Invest
Mallorca, Spain
05.2013 - 11.2013
- Supervised and coordinated the activities of stewards in all food and beverage outlets, ensuring quality service standards were met.
- Conducted regular inventory checks to ensure adequate supplies of cleaning products and equipment are maintained.
- Monitored daily operations to ensure that all work is completed in a timely manner according to established standards.
- Scheduled shifts for staff members based on weekly business demands.
- Organized special events such as banquets or buffets by coordinating staff needs with vendors and other departments.
Volunteer Activities Coordinator
Junior Achievement
Florianopolis, Brazil
03.2012 - 05.2012
- Organized and coordinated volunteer activities in accordance with organizational objectives.
- Facilitated communication between volunteers, staff, and management to ensure effective coordination of tasks.
- Developed detailed plans for volunteer assignments and monitored progress of projects.
- Maintained accurate records of all volunteer activities and hours worked.
Education
Master’s Degree: Hospitality And Tourism Management - Tourism Management
University of Economics
Split, Croatia09-2022
Bachelor of Economics - Business Economics
University of Economics
Split, Croatia05-2017
Skills
- Fluent in five languages (English, Spanish, Croatian, Portuguese and Russian)
- Leadership and Team Building
- Staff Supervision and Training
- Financial Document Control
- Operations Oversight
- Financial Administration
- Budget Administration
- Customer Relationship Management
- Account Management
- Business Development
- Organizational Development
- Economic Analysis
Timeline
Asistent General Manager
Raddison Blue Resort & Spa
04.2017 - 02.2021
Front Office Receptionist
Le Meridien Hotel
01.2015 - 03.2017
Front Office Manager
Murum, Boutique Rooms
05.2014 - 10.2014
Stewarding Supervisor
Bark Alliance Invest
05.2013 - 11.2013
Volunteer Activities Coordinator
Junior Achievement
03.2012 - 05.2012
Master’s Degree: Hospitality And Tourism Management - Tourism Management
University of Economics
Bachelor of Economics - Business Economics
University of Economics
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