Renata Stewart
Cusseta,GA
Summary
Social Work professional with proven expertise in managing complex caseloads and delivering impactful support services. Strong focus on collaborative teamwork and achieving client-centered outcomes. Skilled in crisis intervention, resource coordination, and advocacy, with flexible approach to meet evolving needs. Dependable and adaptable with commitment to empowering individuals and families.
Overview
24
24
years of professional experience
Work History
Social Worker Case Manager
Jack Hughston Memorial Hospital
02.2023 - Current
- Applied in-depth knowledge of Case Management Department Policies to enhance operational efficiency, ensuring compliance and improving client satisfaction in case handling.
- Evaluated and enhanced health service options across the care continuum, implementing targeted strategies that improved patient outcomes and streamlined coordination among providers.
- Analyzed severity of illness and service intensity indicators to enhance the appropriateness of care, ensuring optimal patient outcomes and reducing unnecessary procedures.
- Proactively connected patients with essential community resources, resulting in enhanced support services and improved patient satisfaction ratings.
- Conducted thorough reviews of medical records and computer systems to ensure data accuracy and compliance, identifying discrepancies that enhanced patient care documentation.
- Maintained accurate documentation of patient care information aligning with Jack Hughston Memorial Hospital's Case Management policies, ensuring compliance and enhancing treatment quality.
- Conducts thorough admission, observation, and concurrent reviews, as well as retrospective evaluations, ensuring that hospital services are medically necessary and enhancing patient care throughout their stay.
- Facilitated timely referrals to the Physician Advisor for cases not meeting admission criteria, ensuring clear communication through the delivery of Hospital Issued Notices of Non-coverage (HINN) to support compliance and patient care.
- Facilitates follow-up activities that enhance the effectiveness of discharge planning, contributing to improved patient satisfaction and reduced readmission rates.
- Boosted team efficiency by providing support during peak periods for a team of 10+ staff members, cultivating a trusting environment that strengthened camaraderie and collaboration.
Quality Control
Walmart Distribution Center
02.2001 - 12.2018
- Evaluated over 1,000 incoming and outgoing products weekly to guarantee strict adherence to Walmart’s quality and safety standards, significantly reducing non-compliance issues.
- Diligently tracked and reported over 100 product defects, utilizing industry-standard tools to streamline resolution processes and enhance product quality.
- Kept meticulous records of quality checks, contributing to successful audits and compliance initiatives that enhanced company standards and processes.
- Optimized inventory processes by leveraging scanning and tracking systems, boosting accuracy by 20% and significantly reducing errors.
- Worked closely with inventory, shipping, and receiving teams to swiftly resolve quality issues, reducing resolution time by 30% and enhancing overall operational effectiveness.
- Efficiently loaded, unloaded, and sorted over 5,000 pounds of freight daily using pallet jacks and forklifts, streamlining operations and minimizing delays.
- Verified the accuracy of over 1,000 freight shipments against documentation, boosting inventory accuracy by 15% and enhancing overall handling efficiency.
- Streamlined workflows by skillfully moving over 1,000 products daily to designated warehouse areas, ensuring operations ran smoothly and efficiently.
- Proactively flagged and documented damaged or missing freight, enabling supervisors to implement timely resolutions that enhanced operational efficiency.
- Ensured a spotless and well-organized workspace, significantly contributing to safety compliance and earning recognition for enhancing team morale and operational efficiency.
Education
Master of Science - social Work
Troy University
07.2023
Bachelor of science - social Work
Troy University
12.2020
Associate of Science - human Services
Troy University
05.2018
Skills
- Work well without supervision
- Ability to prioritize and remain focused on the essence of an issue
- Excellent with customer support services
- Skilled at learning new concepts quickly while working well under pressure
- Excellent written and verbal skills
- People oriented with good human relation skills
- Software used: Navi health, PCC, Med Host
- References available upon request
- Proficient in Microsoft Office applications
- Good computer skills using a variety of software
- Dependable to complete all tasks on time
- Typing 45wpm
- Medical Terminology
- CPR/BLS/AED
- Completed the CPI Nonviolent Crisis Intervention Training
- NPI
- Inventory Management
- Order Picking
- Shipping and Receiving
- Data Entry
- Package Inspection
- Warehouse Management Systems (WMS)
- Quality Control
- Material Handling
- Time Management
- Team Collaboration
- Safety Compliance
- Problem Solving
Timeline
Social Worker Case Manager
Jack Hughston Memorial Hospital
02.2023 - Current
Quality Control
Walmart Distribution Center
02.2001 - 12.2018
Bachelor of science - social Work
Troy University
Associate of Science - human Services
Troy University
Master of Science - social Work
Troy University
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