Renata Swieconek-Tinoco
Henderson,NV
Summary
Coordinated Supervisor with more than 10 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Hotel-front-desk- Supervisor
Tropicana Hotel And Casino Las Vegas
03.2014 - 04.2024
- Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
Station Manager
Prospect Airport Services
03.1997 - 02.2009
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Implemented preventative maintenance programs for equipment to reduce downtime and ensure reliability during peak hours of operation.
- Increased revenue growth with strategic marketing initiatives and promotions.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Collaborated with regional management to align station objectives with company goals.
- Coordinated special events at station location to increase brand visibility in local community. Streamlined communications between departments to improve overall efficiency within station environment.
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Cultivated positive relationships with vendors, suppliers, and contractors to ensure timely deliveries of products or services needed for successful operations.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
- Fostered a culture of continuous improvement by encouraging staff to identify and address opportunities for process optimization.
- Reduced operating costs through effective budgeting and expense management.
- Monitored and reviewed programming to guarantee met schedules, guidelines and quality performances.
Education
No Degree -
National Louis University
Chicago, IL06.1992
High School Diploma -
Economics Highschool
Mlawa, Poland06.1989
Skills
- Administrative tasks
- Complaint Handling
- Cash handling expertise
- Flexible Schedule
- Staff Training and Development
- Guest satisfaction monitoring
- Hotel operations
- Professional Appearance
- Guest Services
- Computer Skills
- Personnel Supervision
- Front Desk Operations
- Payment Processing
Certification
- Travel Agency Representative
Travel, Hikes, Sports
I love to explore other countries, learn about different cultures, traveling is my favorite hobby. I love to discover new places to hike, it makes me very relaxing, my favorite sport is skiing .
Languages
Polish
Native or Bilingual
Timeline
Hotel-front-desk- Supervisor
Tropicana Hotel And Casino Las Vegas
03.2014 - 04.2024
Station Manager
Prospect Airport Services
03.1997 - 02.2009
No Degree -
National Louis University
High School Diploma -
Economics Highschool
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