Renata Szewczyk
Mount Prospect,IL
Summary
Customer-focused professional with 18+ years of experience delivering exceptional guest and customer experiences in high-volume retail environments. Expert in resolving complex issues, de-escalation, service recovery, team leadership, and cross-functional collaboration. Proven track record driving operational excellence, customer satisfaction, and team development in fast-paced settings, with multi-channel support expertise
Overview
19
19
years of professional experience
Work History
Service Selling Manager
Nordstrom
07.2021 - Current
- Spearheaded high-volume customer support and escalations management, delivering strong resolution outcomes while overseeing daily operations for a $13.5M retail location
- Directed hiring, onboarding, training, and performance management (including terminations) for 20+ team members; promoted 4+ employees into leadership roles
- Mentored and coached team members to elevate service standards, earning recognition for customer service excellence and leadership
- Partnered cross-functionally to resolve complex issues efficiently and sustain high customer satisfaction levels
- Facilitated regular team meetings to reinforce service standards and share best practices among staff.
Inventory and Fulfillment Assistant
Nordstrom
10.2020 - 07.2021
- Managed inventory control processes in a high-volume environment, maintaining accurate stock levels and minimizing discrepancies to support seamless operations and customer satisfaction
- Handled fulfillment administration for customer orders, collaborating cross-functionally to ensure timely processing, efficient service recovery, and exceptional guest experiences
- **Conducted regular audits of inventory systems to ensure compliance with company standards and minimize errors.**
Assistant Department Manager / Floor Manager
Nordstrom
03.2017 - 10.2020
- Supported daily operations and customer escalations while coaching team members to deliver exceptional guest service
- Contributed to new-hire onboarding and service training programs
- Loss Prevention and Compliance: Implemented and monitored loss prevention strategies to protect store assets and adhere to company compliance protocols.
Sales Associate / Coat Specialist
Nordstrom
10.2007 - 03.2017
- Provided personalized, high-touch customer service and cultivated long-term customer relationships in a high-volume retail environment
Education
High School Diploma -
Prospect High School
Mount Prospect, IL05-2007
Skills
- Multichannel customer support
- Guest Experience Management
- Conflict Resolution
- Service Recovery
- Collaborative team management
- Analytical problem solving
- Attention to Detail
- Effective multitasking
- Onboarding & Employee Relations
- Inventory Control
- Fulfillment Administration
- Workday
- Microsoft Teams
- POS Systems
- Inventory Systems
- Customer Support Platforms
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Interests
- Baking
- Cooking
- I like trying new recipes and food trends
- I enjoy cooking for friends and family gatherings
- Bread Making
- Learning new cooking techniques and expanding my culinary skills
- Volunteering at community kitchens and food-related charities
- Participating in fundraising events to support local charities, schools, or community projects
- Community Cleanup
- Offering time and support to shelters for the homeless, women, and animals
Timeline
Service Selling Manager
Nordstrom
07.2021 - Current
Inventory and Fulfillment Assistant
Nordstrom
10.2020 - 07.2021
Assistant Department Manager / Floor Manager
Nordstrom
03.2017 - 10.2020
Sales Associate / Coat Specialist
Nordstrom
10.2007 - 03.2017
High School Diploma -
Prospect High School