RENATA THOMPSON
Orange,VA
Summary
An administrative professional with extensive experience managing personnel and records in the medical, financial, and military service spaces. An effective communicator and a willing collaborator whose objectives are to obtain a challenging position that will allow training and skills acquired to support a company’s goals.
Overview
12
12
years of professional experience
Work History
FINANCIAL CENTER ASSISTANT MANAGER
BANK OF AMERICA
ORANGE, VA
01.2019 - Current
- Ensuring personnel development and proficiency
- Providing staff with training on operating procedures and regulatory changes
- Building and retaining customer relationships
- Maintaining highest level of customer service in all interactions
- Identifying and managing risk in business, product, and service transactions
SERVICE MANAGER
WELLS FARGO
CULPEPER, VA
01.2014 - 01.2019
- Supervising team of up to 15 personnel
- Established relationships with HR to recruit staff and to enhance success of team members
- Executing complex transactions while assessing needs and managing expectations
- Maintaining legal documents and ensuring adherence to policies
- Preparing mid-year and annual reports for stakeholders and management
RELEASE OF INFORMATION SPECIALIST
HEALTHPORT
CHARLOTTESVILLE, VA
01.2012 - 01.2014
- Providing answers to patient questions and handling complaints
- Ensuring risk management is at the forefront of all interactions
- Reproduced protected health information by using data extraction and file management techniques
RECORDS SPECIALIST
CHILDHLEP
LIGNUM, VA
01.2011 - 01.2012
- Utilizing software to add new patients, seek information, and assist with billing
- Created and implemented standard operating procedures for records handling
- Attending marketing meetings to develop strategies to grow the business
Education
Bachelor of Science - HEALTHCARE MANAGEMENT
University of Phoenix
Tempe, AZ2012
Associate of Science - Health Administration
University of Phoenix
Tempe, AZ2010
Skills
- RECORDS MANAGEMENT
- EXECUTIVE ASSISTANCE
- PERSONNEL SUPRERVISION
- CLIENT/VENDOR RELATIONS
- COMMUNICATIONS
- RISK MANAGEMENT
- MICROSOFT OFFICE
- Operation Center Management
Timeline
FINANCIAL CENTER ASSISTANT MANAGER
BANK OF AMERICA
01.2019 - Current
SERVICE MANAGER
WELLS FARGO
01.2014 - 01.2019
RELEASE OF INFORMATION SPECIALIST
HEALTHPORT
01.2012 - 01.2014
RECORDS SPECIALIST
CHILDHLEP
01.2011 - 01.2012
Bachelor of Science - HEALTHCARE MANAGEMENT
University of Phoenix
Associate of Science - Health Administration
University of Phoenix
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