Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renata Whitlock

Dallas

Summary

Dynamic Senior Customer Service Representative at CBRE Inc. with proven leadership and communication skills. Expert in resolving complex issues and enhancing team performance. Adept at utilizing computer systems for security monitoring and reporting, ensuring safety protocols are met. Committed to delivering exceptional customer service and fostering a positive work environment.

Overview

32
32
years of professional experience

Work History

Senior Customer Service Rep

CBRE Inc.
Dallas
04.2016 - Current
  • Supervised team of agents handling inbound and outbound customer calls regarding access to secured buildings.
  • Provided assistance to agents on inquiries while keeping them informed on process changes.
  • Resolved complex phone calls by addressing caller concerns efficiently.
  • Compiled monthly reports detailing team performance and access issue updates.
  • Monitored access security systems for employees to ensure safety protocols.
  • Supported commissioning of new buildings and integration of additional access doors.

Access/ID Call Center Technician

CBRE Inc.
Dallas
10.2008 - 04.2016
  • Write, type, and enter information into computer to prepare correspondence such as letters and memos.
  • Sorts and file records.
  • Prepares envelopes or package for mailing. Call for couriers when necessary.
  • Processes incoming and inter-departmental mail arriving from FedEx, Airborne, UPS, USPS, and couriers.
  • Stuffed envelopes by hand or with envelope stuffing machine.
  • Operates telephone console to receive and direct incoming calls and convey messages.
  • Operates office equipment including typewriters, computers, facsimiles and copy machine.
  • Proofreads work for errors and makes corrections as needed.
  • Performs other duties necessary to provide general support to the O&M team.

Office Operations Coordinator/Ombudsman

Telecom Pioneers
Dallas
01.2004 - 03.2008
  • Managed the operations of 10 Finance Associates and was the consultant for all aspects of the office environment.
  • Served as the liaison between the Manager and the Finance Associates.
  • Negotiated and compromised problems and potential problems.
  • Resolved several major issues before they were ever presented to the Manager.
  • Responsible for the smooth running of the office and the establishment of a pleasant work environment always.
  • Boosted morale and improved several processes in the office.
  • Maintained inventory and ordered all company supplies.

Finance Associate/Accounting Assistant

Telecom Pioneers
Dallas
09.1999 - 03.2008
  • Maintain the general ledger and prepare journal entries and budget transfers.
  • Prepare income balance sheets, statements, consolidated statements, and other statements and reports.
  • Classify, record, and summarize numerical and financial data to compile and keep financial records using journals and ledgers or computer.
  • Prepare, enter, and record disbursement of district funds.
  • Check figures, postings, and documents for correct entry, mathematical accuracy, proper codes, and budget availability.
  • Prepare bank deposits by compiling data, verifying, and balancing receipts, and sending cash, checks, or other forms of payment to banks.
  • Reconcile records of bank transactions.
  • Set up and maintain account controls, logs, and files.
  • Review and verify accuracy of journal entries, accounting methods, and procedures.
  • Debit, credit, and total accounts on computer spreadsheets and databases using specialized accounting software.
  • Manage company accounts with major vendors.
  • Reconcile bank statements and company credit card statements.

Accounting Clerk

PNI Energy, INC.
Dallas
03.1999 - 09.1999
  • Process Customer Battery/Accessories Orders.
  • Prepare Customer Billing and Collections.
  • Research and Resolve Customer/Vendor Delivery problems.
  • Prepare weekly/Monthly Management Reports.
  • Reconciliation of Bank Accounts and General Ledger Accounts.
  • Proficient in Excel, Word and Ten key by Touch.

Assistant Coordinator

Exide Corporation
Dallas
11.1993 - 03.1999
  • Filing, Telemarketing, Customer Service and Accounts Payable.
  • Accounts Receivables, Data Entry and Order Processing.

Education

Bachelor of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
08-2027

D.W. Carter High School
Dallas, TX
01.1985

Human Service Magnet
Dallas, TX
01.1982

Skills

  • Leadership skills
  • Communication proficiency
  • Customer service excellence
  • Computer literacy

Timeline

Senior Customer Service Rep

CBRE Inc.
04.2016 - Current

Access/ID Call Center Technician

CBRE Inc.
10.2008 - 04.2016

Office Operations Coordinator/Ombudsman

Telecom Pioneers
01.2004 - 03.2008

Finance Associate/Accounting Assistant

Telecom Pioneers
09.1999 - 03.2008

Accounting Clerk

PNI Energy, INC.
03.1999 - 09.1999

Assistant Coordinator

Exide Corporation
11.1993 - 03.1999

Bachelor of Science - Business Administration

Colorado Technical University

D.W. Carter High School

Human Service Magnet

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