Renata Wilhelm
Raritan,NJ
Summary
Compiled and analyzed data to determine approaches to improve sales and performance. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Customer Experience Manager
Macy's
Bridgewater, NJ
03.2008 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed new employees and on-going performance assessment of current employees.
Education
Bachelor of Arts - Law (Pre-Law)
Catholic University of Lublin, Poland
Lublin, Poland06.2001
Skills
- Problem Solving
- Team Recruiting and Onboarding
- Sales Statistics Analysis
- Sales Quota Management
- Customer Service
- Customer Complaint Resolution
- Time Management
- Product and Service Promotion
- Operational Records Review
- Shipping and Receiving Oversight
Languages
Polish
Native or Bilingual
Timeline
Customer Experience Manager
Macy's
03.2008 - Current
Bachelor of Arts - Law (Pre-Law)
Catholic University of Lublin, Poland
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