Renata Amber Muthersbaugh Kent
Scappoose,OR
Summary
Accomplished Manager with a proven track record at Citicorp, enhancing team performance and customer satisfaction through strategic leadership and effective communication. Skilled in data analysis and customer service, recognized for resolving conflicts and mentoring staff. Fluent in data entry and praised for reliability, consistently exceeds corporate goals.
Overview
16
16
years of professional experience
Work History
Manager
Citicorp
Portland, Oregon
03.1994 - 01.2008
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Monitored staff performance and addressed issues.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Assigned work and monitored performance of project personnel.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Conducted performance reviews for team members.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Developed and implemented strategic plans to achieve company objectives.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Led a team of 5 employees, ensuring high productivity and excellent customer service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Delegated work to staff, setting priorities and goals.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Managed risk by developing and implementing effective risk management strategies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Managed household errands and other essential duties.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
Assistant Manager
United Finance
01.1992 - 03.1994
- Analyzed business performance data and forecasted business results for upper management.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Communicated regularly with customers to gain insights into their needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed customer service inquiries and complaints in a timely manner.
Education
High School Diploma -
Beaverton Highschool
Beaverton, OR06-1987
Skills
- Excellent customer service skills-received many awards for service
- Fluent Data entry
- Excellent phone skills
- Reliable
- Trustworthy
Timeline
Manager
Citicorp
03.1994 - 01.2008
Assistant Manager
United Finance
01.1992 - 03.1994
High School Diploma -
Beaverton Highschool
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