Summary
Work History
Education
Skills
Languages
Timeline
Generic

Renate Drummond

Tacoma

Summary

Dynamic and dedicated cashier with a proven track record at McDonald's Restaurant, excelling in customer service and complaint resolution. Known for enhancing customer satisfaction through efficient transactions and strong work ethic. Skilled in operating point-of-sale systems and fostering positive relationships, contributing to repeat business and loyalty.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Knowledgeable Desired Position with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Work History

Cashier

McDonald's Restaurant
2011 - 2013
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of front counter and dining area.
  • Assisted customers with menu inquiries and special requests to enhance satisfaction.
  • Collaborated with team members to ensure timely service during peak hours.
  • Resolved customer complaints promptly, ensuring a positive dining experience.
  • Handled cash register operations, balancing cash drawers at end of shifts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Cashier

AmPm
2001 - 2008
  • Monitored inventory levels, communicating needs to management for restocking.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Reduced processing errors by meticulously following transaction procedures.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.

Education

High School Diploma -

Germany
Germany

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Languages

German
Elementary

Timeline

Cashier

McDonald's Restaurant
2011 - 2013

Cashier

AmPm
2001 - 2008

High School Diploma -

Germany
Renate Drummond