Renate Mueller

• Hired employees and initiated new hire paperwork process.
• Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics, and other variables.
• Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Supported programs by preparing worksheets, gathering communication materials and coordinating meetings.
• Completed basic ad hoc and recurring data and report requests to support program deliverables and milestones.
• Assessed report and data requirements and determined best technology solution, format and distribution method.
• Researched and resolved time discrepancies.
• Responded to employee questions and requests for information in a timely and knowledgeable fashion.
• Updated employee files with new details such as changes in address or salary levels.
• Processed new hire paperwork and documents.
• Verified timekeeping records and handled any discrepancies with employees.
• Conducted pre-screening interviews and prepared preliminary evaluations to refer best-qualified applicants to departments for selection.
• Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
• Prepared and analyzed reports pertaining to employee turnover, recruitment, compensation, employee relations, and unemployment.
• Advocated for staff members, helping to identify and resolve conflicts.
• Oversaw HR needs for-employee operation.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Created and presented media and advertising packages to prospective customers.
• Gathered, arranged, and corrected research data to create pools of candidates.
• Streamlined research processes to meet tight deadlines for multiple projects.
• Helped team meet regulatory requirements by coordinating documentation and filings.
• Coordinated schedules to arrange management interviews with applicants.
• Studied job descriptions and qualifications to determine applicant requirements.
• Evaluated strengths and weaknesses of candidates through effective screening processes.

▪ Resourced over 300 resumes to select best-qualified candidates, and interviewed candidates to better assess qualifications, and ascertain personality, and personal character.

▪ Implemented recruiting Interfaced through Linkedin by 35% increase for clients requiring staffing services to determine the number of hires.

• Developed recruiting strategies to identify qualified candidates and build network.

• Engaged with customers to build rapport and loyalty.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new and potential customers.
• · Customer service support in the German language.
• · Reservation for Domestic and International Flights.
• · German Speaker to translate to the English language and to the German Language in a team of 15 Agents.
• · Booked new flights for Clients in revenue and awarded Tickets.
• · Trained on EZR, Compass, Core, United.com, and Mobile app.

Support for Mileage Plus accounts.

• · Schedule change and IROP support.
• · Supervisor for foreign language desk and all Customer Service Agents.
• · Sourced and screened new Candidates in different positions at the Airport.
• · CRO Certified Agent.
• · Trainer and Coach in Boarding and Pet safe and new Agents.
• · Identified key issues and encouraged operational improvements that increased productivity by 25% on critical bookings and irregular Operations (IROPs) to meet customers’ increased demand.
• · Safety trainer above the wing and below the wing.
• · Supporting Manager in the operation of flights (above the wings).
• Administered Memos and daily meetings.
• Managed 12 Employees at Customer Service Desk, and 10 below the wings.
• CRO -Complaint Resolution Official.
• ELC
• Devised workaround solutions for IRROP-related issues.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

• Advised and informed prospective clients on current market activities and conditions.
• Educated clients on changing or updating properties, buying and selling techniques, and processes to maintain curb appeal.
• Compared recently sold area properties to determine competitive market prices.
• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Sold a high volume of properties in short timeframes to exceed quotas and maximize business revenue.
• Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
• Wrote contracts to outline sales and purchases of properties.
• Developed and maintained relationships with clients through networking, postcards, and cold calling.
• Educated clients by delivering explanations of short sales processes, mortgage loan processing, and foreclosures.
• Recruited, Interviewed, Onboarded, and conducted Orientation for new Agents.
• 5 Mil. Sold in homes and land/farms.
• Generated leads for Listings and new clients in 5 different counties.
• Market analysis with a result of guaranteed sales of over 3 million in Sales.

• Produced professional reports outlining findings of cases, expenses incurred, and any important incidents.
• Furthered criminal investigations by taking active interest on behalf of loved ones, businesses, and other interested parties to uncover the truth of unlawful activities.
• Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
• Collected documentation such as witness statements, video recordings, and photographs to support case findings.
• Investigated individuals claiming disability to identify and document fraud.
• Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
• Processed and delivered daily 4 Court orders and citations.
• Investigated Clients’ needs with 99% results.
• Insurance claims investigation.