Renate Nkem
Worcester,MA
Summary
Dynamic Assistant Case Manager with a proven track record at Amego Inc., enhancing client engagement and interdepartmental communication. Skilled in case documentation and effective listening, I excel in crisis intervention and quality improvement initiatives, promoting a positive environment and comprehensive client support through empathetic and data-driven approaches.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Case Manager
Amego Inc.
02.2021 - Current
- Supported ongoing quality improvement initiatives within the department through participation in internal audits and evaluations.
- Enhanced communication between clients, families, and service providers by maintaining accurate and up-to-date case records.
- Provided crisis intervention support when required, ensuring prompt response times during critical situations.
- Elevated client engagement levels by actively involving them in the decision-making process related to their cases.
- Collaborated with multidisciplinary teams for comprehensive client support and care coordination.
- Promoted a positive environment for clients through compassionate assistance and empathetic listening.
Education
Bachelor of Arts - Human Resources Management
Baypath University
Longmeadow, MA12.2025
Skills
- Case Documentation
- Confidentiality adherence
- Data entry proficiency
- Progress Monitoring
- Effective listening
Certification
Cybersecurity
IT Support Specialist
Timeline
Assistant Case Manager
Amego Inc.
02.2021 - Current
Bachelor of Arts - Human Resources Management
Baypath University
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