Renate York
Reno,NV
Summary
Highly effective Chief Operating Officer with several years of experience directing operations and facilities management. Focused on employee engagement, morale, quality and service excellence to achieve growth objectives. Proficient operations professional with extensive experience overseeing business operations. Highly skilled at leading employees while promoting and encouraging growth. Solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
13
13
years of professional experience
Work History
Intake Program Director
Dungarvin Nevada
Reno, NV
03.2022 - Current
- Supervised program and project managers to provide feedback and resolve complex problems.
- Devised evaluation strategies to monitor performance and determine need for improvements.
- Fostered community connections and networks, driving collaborations with local organizations and businesses.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
- Maintained complete and timely financial documentation, conducted internal audits and communicated finances to executive management.
- Monitored clients' health progress and compared to pre-determined health targets.
- Interviewed prospective host Home Providers and assisted leadership to finalize on boarding decisions.
- Attended meetings and participated in staff development training activities.
- Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
- Prepared documents necessary to initiate, continue and modify public assistance.
- Conducted assessments of family strengths, needs and barriers.
- Discussed rights and responsibilities associated with public assistance with applicants.
- Obtained income, asset and financial information to determine program eligibility.
- Visited clients at home to distribute community referral and resource information and follow up on well being of individuals.
- Acted as role model for clients by exhibiting positive behaviors.
- Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
- Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Conducted needs assessments and developed program objectives.
- Provided case management services to individuals with intellectual and developmental disabilities and their families.
- Assisted in developing individual service plans that address needs of the IDD population.
- Monitored progress towards goals outlined in service plans and made necessary adjustments when needed.
- Conducted home visits to ensure client safety and well-being and provide support to family members or caregivers.
- Attended meetings with clients, families, providers to discuss service plan updates or changes.
- Collaborated with local agencies to coordinate services for clients or families in need of assistance.
- Participated in training sessions related to IDD Services Coordination topics such as crisis intervention techniques or best practices for working with IDD populations.
- Advised families on how to navigate the disability system including Medicaid waivers or Social Security benefits application processes.
- Promoted positive outcomes through advocacy efforts at local levels including state legislatures or county boards of supervisors.
Chief Operations Officer
Amy's Eden
Reno, NV
08.2021 - 01.2023
- Maintained productive relationships and communication channels across organization.
- Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
- Developed highly effective working relationships with other departments by being positive and constructive leader.
- Hired, trained, evaluated and retained high-performing, effective, and diverse team embodying organizational culture.
- Accomplished leader, skilled at maximizing employees skills and knowledge, to achieve highest performance goals.
- Expanded business operations through new process development and strategic planning.
- Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
- Optimized sales and reduced overhead costs resulting in increased profitability.
- Established new workflow and employee training processes to improve operational efficiency.
- Oversaw daily operations of In Home care and Facility care program functions.
- Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
- Uncovered issues to determine solutions and assist program participants.
Sales Associate
T-Mobile
Reno, NV
11.2020 - 08.2022
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Built trusting relationships with customers by making personal connections.
- Coordinated activities with other departments to ensure quality customer service.
- Acted as point of contact for internal and external customers across departments.
- Acted as initial contact in addressing customer concerns.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
Nursing Assistant
Va State Home
Reno, NV
04.2020 - 04.2021
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Collected and documented vital signs to track current patient conditions.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Took patients' blood pressure, temperature and pulse and documented height and weight.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Delivered high level of care to every patient.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Comforted patients and provided each with reassurance and encouragement.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Endoscopy Technician
GI Consultants
Reno, NV
04.2019 - 04.2020
- Use aseptic techniques to sterilize endoscopes, forceps, snares and other endoscopic tools and equipment.
- Provide assistance to physicians in performing double balloon enteroscopy, endoscopic ultrasounds, endoscopic retrograde cholangiopancreatography (ERCP), esophageal dilations, foreign body removals, and other endoscopic procedures.
- Review procedure requirements to select and set up appropriate equipment and supplies.
- Measured vital statistics and applied monitoring equipment to prepare patients for procedures.
- Prepared equipment, educational materials, and pharmaceutical supplies to expedite patient discharge processes.
- Obtained informed consents and recorded drug allergies before administering pre-procedure medications.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Childcare Director
ELC 2
Reno, NV
10.2018 - 01.2019
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.
- Established and enforced modern educational standards to support student needs.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
- Created staffing and facility requirements to support educational offerings.
- Recruited and trained top-quality educators and support staff to maximize program success.
- Managed school's social media accounts to promote positive image to area families.
- Created and updated records to document employee and participant information.
- Launched marketing campaigns and events to attract community members and increase enrollment.
- Hired, mentored and monitored qualified childcare staff.
- Inspected facility and activities to monitor safety, sanitation and procedures.
Sales Consultant
Uniform Destination
Reno, NV
06.2017 - 08.2018
- Listened to customers to understand needs and refer to optimal services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Worked with production teams to assess, update and optimize delivery dates for customers.
- Recommended, planned and implemented promotional strategies to increase market share.
- Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
- Responded to customer requests and questions regarding opening, closing and transferring account information to eliminate fraud.
Admissions Coordinator
Life Care Center
Reno, NV
09.2017 - 01.2018
- Handled insurance claim duties and verified that each met standards of admissions.
- Completed document faxing, bookkeeping and accurate filing.
- Helped patients with admissions process and adhered to state and federal laws.
- Compiled and analyzed marketing data to generate reports for corporate office.
- Planned professional development opportunities, including in-services, workshops and lectures.
- Supervised day-to-day functions of admissions department.
- Used EPIC to update admission statuses.
- Fostered relationships with community partners and local hospitals.
Emergency Room Technician
Houston Methodist
Sugarland , TX
08.2015 - 01.2017
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Asked patients questions regarding ingestion or intake of over-the-counter medications, prescriptions and illicit drugs.
- Managed care in field and in-transit, including performing standard testing and administering necessary medication.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Observed and assessed incident scenes upon arrival to determine level of safety for first responders.
- Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
- Evaluated patients' medical status and monitored vital signs during transit.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Rendered direct patient care by stabilizing patients and determining course of action based on triage.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Assessed emergency situations and prioritized medical care for patients.
- Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Remained level-headed and proactive during emergency situations.
- Demonstrated dedication to providing quality care through continued training and education.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Stocked and replenished patient care areas with appropriate supplies.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Coordinated with nurses to assess and prepare patients for tests and medical procedures.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
- Applied and educated patients on orthopedic devices like crutch walking.
- Conducted patient assessments under supervision of staff nurses and physicians.
- Triaged patients to award priority to patients with more severe complications.
- Monitored diagnostic medical equipment to measure and observe various aspects of patient's health.
- Adhered to local, state and federal guidelines and accrediting agency regulations.
- Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
- Updated patient's medical records, insurance information and family history for charts.
- Administered non-medication IV fluids and maintained IV flow rates.
- Restocked supplies kept in patient rooms to maintain optimal levels.
- Educated patients on symptoms for various diseases and conditions, including flu, pneumonia and shingles.
Nursing Administrative Assistant
St. Lukes Hospital
Houston, TX
02.2013 - 08.2015
- Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
- Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
- Transported patients between facility rooms and helped move individuals between mobile equipment and beds.
- Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
- Supported treatment goals by helping clients with prescribed medication, exercises and ambulations.
- Monitored, measured and documented patients' vital signs in Epic.
- Assisted with patient admissions, discharges and transfers.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Assisted patients with essential ambulatory care for transport to and from facility.
- Responded to bell or light signal calls to assist patients with needs.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Notified senior staff of patient emergencies to optimize outcomes.
- Assisted and supported physicians performing procedures.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Maintained inventory in supply closet to prevent shortages.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans.
- Collected and documented vital signs to track current patient conditions.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Assisted with hospital admissions and paperwork.
- Transcribed physicians' notes and entered data into electronic chart management software.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Prepared new charts, updated existing charts and managed records transfers between offices.
- Communicated with patients to gather intake data and verify chart information.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Managed medical practice administrative needs to provide patient satisfaction.
FRG Leader
United States Army Reserve
Houston, TX
06.2011 - 12.2013
- Encouraged individuals and family members to develop skills and use strategies for confronting problems constructively.
- Communicated with providers and family members to identify and respond to individual needs.
- Identified appropriate community resources and provided referrals for services.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Interviewed family members to assess situations, capabilities and problems.
- Referred family members to outside support options to assist with coping during times of increased stress.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Conferred with clients to discuss options and goals for various services.
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Conferred with Captain to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH05.2023
Associate of Arts -
Lone Star College System
Spring, TX06.2017
Vocational Certificate - Nursing Assistant
San Jacinto College District
Pasadena, TX12.2006
Vocational Certificate - Dialysis Theory
San Jacinto College District
Pasadena, TX12.2006
Vocational Certificate - Business Management , Early Childhood Development
CCC of Greater Houston
Houston, TX01.2004
Some College (No Degree) - Counseling Psychology
Houston Baptist University
Houston, TXSome College (No Degree) - Nursing BSN
Nightingale College
Ogden, UTSkills
- P&L responsibility
- New business development
- Multi-site operations
- Staff development
- Administrational leadership
- Organizational leadership
- Policy development
- Team building and leadership
- Planning and coordination
- Operations oversight
- Strategic business planning
Timeline
Intake Program Director
Dungarvin Nevada
03.2022 - Current
Chief Operations Officer
Amy's Eden
08.2021 - 01.2023
Sales Associate
T-Mobile
11.2020 - 08.2022
Nursing Assistant
Va State Home
04.2020 - 04.2021
Endoscopy Technician
GI Consultants
04.2019 - 04.2020
Childcare Director
ELC 2
10.2018 - 01.2019
Admissions Coordinator
Life Care Center
09.2017 - 01.2018
Sales Consultant
Uniform Destination
06.2017 - 08.2018
Emergency Room Technician
Houston Methodist
08.2015 - 01.2017
Nursing Administrative Assistant
St. Lukes Hospital
02.2013 - 08.2015
FRG Leader
United States Army Reserve
06.2011 - 12.2013
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Arts -
Lone Star College System
Vocational Certificate - Nursing Assistant
San Jacinto College District
Vocational Certificate - Dialysis Theory
San Jacinto College District
Vocational Certificate - Business Management , Early Childhood Development
CCC of Greater Houston
Some College (No Degree) - Counseling Psychology
Houston Baptist University
Some College (No Degree) - Nursing BSN
Nightingale College
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