Summary
Overview
Work History
Education
Skills
Timeline
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Renato Alarcon

Saint Johns,FL

Summary

Experienced Customer Care Specialist brings 5+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Overview

7
7
years of professional experience

Work History

Treasury Services Customer Care Rep

Ameris Bank
06.2022 - Current
  • Manages incoming call volume from treasury customers, bank partners and branch personnel regarding Treasury Services.
  • Responds to questions or problems related to ACH Origination, Online Wires, Remote Deposits, Positive Pay and other products.
  • Completed 2445 Salesforce cases the highest number among team members in 2023.
  • Contributed to team success, achieving a 2.66 abandonment ratio.

Customer Care Specialist II

Ameris Bank
08.2020 - 06.2022
  • Handled all banking call types including but not limited to account inquiries, debit cards, loans and online banking.
  • Provided customers with information and education about basic products and services to generate additional revenue.
  • Adhered to bank policy, federal and state compliance regulations to ensure accounts are secure.
  • Maintained customer service satisfaction survey score of 97.80% and call quality score of 99.79%.

Member Service Specialist II

We Florida Financial
04.2018 - 05.2020
  • Offered friendly, accurate and timely service to members ranging from 40 to 60 accounts daily.
  • Gathered and analyzed member needs and made recommendations to fill those needs.
  • Processed and posted monetary transactions as well as opened and closed accounts.
  • Earned "Most Members Served Award" (2019) and "Sales Rookie Award" (2018).

Financial Service Associate

Amscot Financial
08.2017 - 04.2018
  • Performed standard teller transactions including servicing accounts and accepting payments.
  • Reviewed and analyzed cash advance applications for accuracy and completeness.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Recognized as branch top performer of the month for highest income earned.

Education

BBA - Finance

Florida Atlantic University
Boca Raton, FL
07.2017

Associate of Arts -

Broward College
Fort Lauderdale, FL
01.2013

Skills

  • 5 Years Banking & Financial Industry Experience
  • Knowledge of Treasury Management services
  • CRM Salesforce and Microsoft Office Programs
  • Strong Telephone Etiquette
  • Complaint Handling & Issue Resolution
  • Bilingual in English and Spanish

Timeline

Treasury Services Customer Care Rep

Ameris Bank
06.2022 - Current

Customer Care Specialist II

Ameris Bank
08.2020 - 06.2022

Member Service Specialist II

We Florida Financial
04.2018 - 05.2020

Financial Service Associate

Amscot Financial
08.2017 - 04.2018

BBA - Finance

Florida Atlantic University

Associate of Arts -

Broward College

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Renato Alarcon