Renato Mirabal

Highly accomplished leader with over 10 years of success in the IT field. Consistently surpass business goals by building and motivating teams in a rapidly evolving environment. Skilled at working with high potential and small to medium customers on a large scale. Bring extensive experience in strategic collaboration with cross-functional leaders to enhance performance management processes and systems. Strong relationship-building skills resulting in exceeding metrics for revenue renewal, expansion, and customer satisfaction. Exceptional communication skills, able to effectively collaborate with colleagues at all levels of an organization. Operations professional with a strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meet changing demands of the business. Proven skills in strategic planning and team leadership, confident in ability to contribute to success of any organization. Notable achievement includes improving efficiency by enabling integration across multiple internal systems, providing a 360-degree picture of the customer base and removing silos across departments.

• Achieved better client visibility by integrating All internal systems into the CRM.
• Achieved efficiency by removing the need to fill in spreadsheets and log things directly into the system. This allow for scalability and made information available to everyone in the company.
• Documented and resolved environment management which led to cost savings and a more efficient process

• B.S. in Computer Science, University of Texas at San Antonio, 05/01/09
• ITIL 4, 09/01/22

• ITIL4