RENATO SANTOS JR.
Quezon City,PHILIPPINES
Summary
Adept in networking and troubleshooting, I leveraged my expertise at Magsaysay Maritime Corporation to enhance IT infrastructure on Princess Cruise Lines, achieving significant system optimizations. My proactive approach and ability to efficiently solve complex technical issues reflect my strong problem-solving skills and dedication to maintaining seamless operations.
Overview
12
12
years of professional experience
Work History
Assistant IT Officer
Magsaysay Maritime Corporation
08.2024 - 12.2024
- Company Overview: (Princess Cruise Lines)
- Installation and configuration of new outdoor sensors for ocean medallion (Regal Princess, Island Princess, Coral Princess, Sky Princess, Caribbean Princess)
- Troubleshoots Readers and Sensors Issue
- (Princess Cruise Lines)
XIOT (IT System administrator)
Global Process Manager Inc.
04.2023 - 08.2024
- Company Overview: (Princess Cruise Lines - Ships’ IT infrastructure)
- Provide IT Services remotely for the ship of the Princess Cruise line ships
- Assisting ITO and ETO on troubleshooting readers and sensors of medallion system
- Monitoring System of medallion system to all ships of Princess Cruise line
- Sending Daily reports of activity
- Daily issue follow-up emails
- Troubleshoots Readers and Sensors
- Deployed on New Build Sun Princess cruise ship
- Locating switches for our system device to patch
- Checking of vlan’s of our devices port
- Run cat6 cable for the new devices
- (Princess Cruise Lines - Ships’ IT infrastructure)
Network Admin (S1)
Vertere Global Solutions Inc
01.2019 - 02.2023
- Company Overview: (Princess Cruise Lines - Ships’ IT infrastructure)
- Provide IT Services for the ship of the Princess Cruise line ships
- Work on Data Centers (DCs) and Intermediate Distribution Frames (IDFs)
- Rack and stack network devices including UPS
- Perform network cable patching and grooming
- Perform network port mapping
- Locate, troubleshoot, and replace, if needed, the Wi-Fi Access Points
- Perform DMU connection
- Troubleshoot door panels with issue
- Check and troubleshoot Digital Signage issue
- Replaced the old core switches, distribution switches, wireless LAN controller, firewall and Network Monitoring System and all the patch cables (fiber and copper) of the existing Data Center of the ship
- Racked Data Cabinets and install new core switches, distribution switches, wireless LAN controller, firewall and Network Monitoring System
- Replaced all its corresponding patch cable (Copper and fiber)
- Installed copper switches for the Ship
- Replaced Distribution switches installed in the all ships
- Replaced all its corresponding patch cable (Copper and fiber)
- Locates and Troubleshoots installed Tech lockers (includes TV, Cabin AP and Door Panels)
- Provide Documentation for all finished installation and each port assignment of all the switches installed and replaced, patch panel, wireless LAN controller, firewall and Network Monitoring System
- Troubleshoots Readers and Sensors (Location Services)
- Planning and management of overall work progress of the work squad team
- Preparing the list of the required materials need to be requested to ship onboard
- Assigning team members job responsibilities and function
- Constant communication/meeting with the Carnival Corporate, Ocean Medallion and ship’s officials during the RTS and Activation
- New project implementations such as: Ultrabeam sensor installations, XDPS installation and monitoring, Door panel upgrade and troubleshooting
- Deployed in Return to Service for the Royal Princess, Island Princess, Coral Princess Sapphire Princess, Diamond Princess, Ruby Princess
- Checking with the validation team of ocean medallion in checking issue on the readers and sensors (location services)
- (Princess Cruise Lines - Ships’ IT infrastructure)
IT-Specialist (Technical Support Officer)
Cloversense Technology Inc.
11.2015 - 10.2018
- Company Overview: (Formerly Global B2B Consultancy, Inc.)
- Provide end user support, including installing and configuring computer hardware, operating systems and applications setup, monitoring and maintaining servers and networks performance
- Level 1 Production Support on the ff: Bugnet System Monitoring, Tickets and Server Monitoring
- Wireless Controller and AP management using Ruckus DZ3000
- Small Business Telephony Management (Panasonic KX-NS300)
- AD, DHCP, DNS, Group Policy, File Server Management (Windows server 2008 and 2012)
- IT inventory system (GLPI)
- Network and Server Monitoring (Cacti, Kibana, PingPlotter)
- Handled VPN/Proxy Server
- Maintaining user's Account and Profiles, user mailbox and file access
- Reset password on the Active Directory as the user request
- Weekly testing of Polycom call
- Handling Mail Server using MDaemon
- Accommodate all incoming ticket related to system and client issue using BUGNET assign ticket to developer in charge of the issue
- Manage VMware and Backup Virtual server
- Troubleshoot Client website using IIS
- Recover Data files of end users on the server backup
- Monitor and optimize performance of servers
- Create user's domain login and user's email
- Document Standard Procedure
- (Formerly Global B2B Consultancy, Inc.)
- Production Support Responsibility
- Weekly update of all pending PS TICKET
- Weekly Sending PS Deadlock report
- Everyday sending PS Server Usage report
- Service Restart Request
- Creating ticket and assigning to the developer team
IT SUPPORT - BANK ACCOUNT
Transman Manpower Services
03.2015 - 08.2015
- Company Overview: (deployed to CONCENTRIX)
- Provide IT Technical Support for end users either over the phone and/or email, diagnose and solve their technical problems in a timely manner
- Create user's credentials in Active Directory for the agent's NT login
- Uses Ticketing system to service and support clients
- Loads the Accounts/Campaign leads as per request before the start of the production
- Configure and troubleshoot Microsoft Outlook, and other company's software's
- (Windows, Anti-Virus and application software)
- Configure and troubleshoot Avaya phones and Cisco IP phones
- Provides technical support LAN/WAN, VPN and Wi-Fi Configuration
- Acted End User Support POC for Asset inventory which aims to manage buffer units for the account
- Ensure 100 % timely resolution and closure of tickets under queue
- Reset password on the Active Directory as the user request
- Assigned dedicated IT to one account that has a large scale of machine
- (deployed to CONCENTRIX)
IT SUPPORT
Transman Manpower Services
04.2013 - 03.2015
- Company Overview: (IBM Daksh Business Process Service to Concentrix)
- Provide IT Technical Support in 13 BPO call center Accounts in IBM Daksh
- Experience in Citrix environment
- Uses Ticketing system to service and support clients
- Provide support and problem resolution for Lenovo Desktop and ThinkPad on both hardware and software's issue
- Configure and troubleshoot Lotus Notes and other company's software's
- (Windows, Anti-Virus, Sametime, Neuro Language, Microsoft Outlook and other application software)
- Configure and troubleshoot Avaya phones and Cisco IP phones
- Provides technical support LAN/WAN Configuration
- Contact IMAC Coordinator for notification of requests, significant status and exceptions to the request affecting resolution
- Provide Support in IMAC (Install, Move, Add, Change)
- Document all actions taken for the request in the associated ticket within the electronic ticketing system for the account- in timely manner
- Assigned POC on special project (OS Migration, PC refresh and large of scale of PC deployment and Migration of Lotus Notes to Microsoft Outlook)
- Assigned in different site (Ortigas-Hanston, Eastwood, Cyberwest, UP-Ayala Technohub and Sparks Cubao)
- (IBM Daksh Business Process Service to Concentrix)
IT – Asset
Transman Manpower Services
10.2012 - 11.2012
- Company Overview: (IBM Daksh Business Process Service)
- Inventory of all serial numbers of desktop, keyboard, mouse, Avaya and servers in all IBM Daksh Site (PBCom Tower, Eastwood, Ortigas-Hanston and UP Ayala Technohub)
- (IBM Daksh Business Process Service)
Education
Bachelor of Science - Information Technology
STI College
Manila01.2012
Skills
- Troubleshooting of computers
- Installing software and hardware
- Upgrading software and hardware
- Performing preventive maintenance
- Assemble and disassemble desktop and laptop
- Troubleshooting and repairing printers and scanners
- Knowledge in VoIP
- Knowledge in networking
- Knowledge in Active Directory
Websites
Personal Information
- Age: 35
- Date of Birth: 03/06/89
- Marital Status: Single
+639664902207
Timeline
Assistant IT Officer
Magsaysay Maritime Corporation
08.2024 - 12.2024
XIOT (IT System administrator)
Global Process Manager Inc.
04.2023 - 08.2024
Network Admin (S1)
Vertere Global Solutions Inc
01.2019 - 02.2023
IT-Specialist (Technical Support Officer)
Cloversense Technology Inc.
11.2015 - 10.2018
IT SUPPORT - BANK ACCOUNT
Transman Manpower Services
03.2015 - 08.2015
IT SUPPORT
Transman Manpower Services
04.2013 - 03.2015
IT – Asset
Transman Manpower Services
10.2012 - 11.2012
Bachelor of Science - Information Technology
STI College
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