Summary
Work History
Education
Skills
Timeline
Generic

Renato Sterling II

Greer,SC

Summary

Dynamic customer service professional with extensive experience in customer success roles, excelling in customer interactions, and customer sales. Proven ability to enhance client satisfaction through effective communication and analytical skills. Proven track record of implementing performance metrics to drive improvements and achieve operational excellence. Adaptable and teachable, I thrive in fast-paced environments.

Work History

BLUE BUTTON ADVISOR

General Motors
04.2025 - Current
  • Provide customer service to customers to ensure a successful call in a work-from-home environment.
  • Process and track all calls and sales through Salesforce CRM software.
  • Assist customers with the successful completion of their vehicle's OnStar setup.
  • Diagnose service issues to provide a smooth activation.
  • Access multiple system applications simultaneously to effectively service customers.
  • Manage and record customers' data safely.
  • Advise customers in emergency situations.
  • Ensure all information is recorded properly and in a timely manner.
  • 99% of the day is spent on phones assisting customers.
  • Manage time to ensure all tasks are complete before the end of the day.
  • Implement performance metrics, and apply weekly coaching to improve quality.
  • Manage payment information, and successful transactions.
  • Respond to daily emails from court representatives and clients.

ACCOUNTS COORDINATOR

AXE Bail Bonds
Myrtle Beach (REMOTE), SC
  • Accounts Payable.
  • Accounts Receivable.
  • Create invoices for clients and management records.
  • Organize current bails using data systems.
  • Actively listen to customer inquiries, and provide knowledge to accurately inform the customers about the process of bond service.
  • Review and input data in the designated client profiles.
  • Comply with security information and company check-ups to ensure safe data systems.
  • Communicate with managers and regional managers through daily, weekly, and monthly reports.
  • Record and maintain accurate customer information and up-to-date system website.
  • Use Excel and other Microsoft Office programs to organize data and create.
  • Ensure that proper turnaround time and deadlines are met.

CUSTOMER SERVICE REP/CUSTOMER SUPPORT

Spectrum
  • Ensure customer data has been integrated with the Spectrum customer database to match.
  • Process service calls through Salesforce CRM software to track customer interactions and data.
  • Listen to customer concerns, and generate a solution.
  • Actively listen to customer inquiries, and apply job knowledge to complete the customers' requests, to ensure customer satisfaction.
  • Communicate with managers and regional managers through daily, weekly, and monthly reports.
  • Sell the company's promoted products.
  • Assist customers with bill payment and other billing issues.
  • Ensure all transactions are recorded in a timely manner.
  • Escalate customer issues within established guidelines to ensure timely resolution.

CUSTOMER SERVICE AGENT

American Airlines
Austin, TX
  • Perform passenger boarding, including ticket lift and/or boarding pass lift/verification.
  • Operate the gate reader/scanner and associated duties, including pre-boarding, monitoring/checking carry-on baggage, and exit row criteria.
  • Operate jetways and bridges for the purposes of boarding and deplaning passengers.
  • Make boarding and departure gate announcements.
  • Deliver domestic and international flight documents.
  • Perform passenger service, flight close-out procedures.
  • Accept, check, and tag passengers' baggage at resolution centers, full-service ticket counters, and first-class ticket counters.
  • Maintain the timeline of the flight boarding process.
  • Perform customer service on-the-job training.
  • Escalate customer issues within established guidelines to ensure timely resolution.

SENIOR OFFICE MANAGER

Texas A&M University- Welcome Center
Corpus Christi, TX
  • Oversee Islander Welcome Center operations and manage twelve student staff.
  • Knowledgeable and compliant with all HIPAA and Title IX laws and regulations.
  • Ensure that accurate data is being transposed in the university's database.
  • Give executive campus tours (investors, system chair members, and executive staff).
  • Make daily phone communication between Alumni, parents and prospective students.
  • Reported on project progress, and communicated relevant information to upper management.
  • Tracked and resolved critical issues to minimize risk factors.
  • Admissions, financial aid, housing, and other university information for Texas A&M University - Corpus Christi for prospective students and families.
  • Develop detailed work plans, schedules, estimates, resource plans, and status reports.
  • Organize campus recruiting events.
  • Facilitate meetings and training sessions for staff.
  • Manage Welcome Center inventory and place orders for office supplies, event shirts and materials, and university materials.
  • Work with multiple internal departments to ensure the event project meets deadlines.

Education

BACHELOR IN BUSINESS ADMINISTRATION -

Texas A&M University
Corpus Christi, TX

HEATH CARE ADMINISTRATION - Project Management, Data Entry, Account Transactions, Customer Service

Texas A&M University
Corpus Christi, TX

Skills

  • Customer Success
  • Salesforce CRM
  • Data Entry
  • Account Transactions
  • Customer Service
  • Receptive
  • Analytical
  • Adaptable
  • Teachable
  • Microsoft Office Proficient
  • Personable

Timeline

BLUE BUTTON ADVISOR

General Motors
04.2025 - Current

ACCOUNTS COORDINATOR

AXE Bail Bonds

CUSTOMER SERVICE REP/CUSTOMER SUPPORT

Spectrum

CUSTOMER SERVICE AGENT

American Airlines

SENIOR OFFICE MANAGER

Texas A&M University- Welcome Center

BACHELOR IN BUSINESS ADMINISTRATION -

Texas A&M University

HEATH CARE ADMINISTRATION - Project Management, Data Entry, Account Transactions, Customer Service

Texas A&M University

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