Renauld Webb
Richmond,IL
Summary
Proactive Customer Service and Shipping Office Clerk with extensive experience in resolving shipping-related issues, supporting order processing, and enhancing customer satisfaction. Skilled in data entry, utilizing advanced office software, and managing high-stress situations. Known for maintaining detailed records and providing accurate information to ensure customer loyalty and repeat business.
Overview
9
9
years of professional experience
Work History
In House Customer Service/Shipping Office Clerk
Big Beam Emergency Systems
01.2016 - 08.2023
- Collaborated with sales and customer service departments to address and resolve any shipping-related issues or concerns.
- Supported internal departments as needed during peak periods or employee absences by assuming additional responsibilities related to order processing and fulfillment.
- Enhanced customer satisfaction by accurately fulfilling orders in a timely manner.
- Reduced order processing time with the utilization of advanced office software tools.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Data Entry Clerk
Working World Staffing Svc
06.2014 - 08.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Created and maintained data entry logs to track data entry activities.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Education
No Degree - Gen Studies
Prairie State College
Chicago Heights, ILSkills
- Data entry proficiency
- Customer Support
- Customer Service
- Customer Satisfaction
- Written and oral communication
- Customer inquiries
- Product and service knowledge
- Documentation And Reporting
- Keyboarding
- Professional phone voice
- Call handling
- SAP Data Archiving
Timeline
In House Customer Service/Shipping Office Clerk
Big Beam Emergency Systems
01.2016 - 08.2023
Data Entry Clerk
Working World Staffing Svc
06.2014 - 08.2022
No Degree - Gen Studies
Prairie State College
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