RENAY SMITH
Lauderhill,FL
Summary
Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Innovative Researcher adept at developing probing questions, designing experiments and generating meaningful results. Experienced at identifying and using new technologies and resources. Works effectively and collaboratively with teams and individuals.
Overview
7
7
years of professional experience
Work History
Researcher
Veritical Screen
09.2022 - Current
- Wrote research, reports, reviews and summaries regarding employment and education.
- Gathered and organized information for research purposes.
- Performed research for verification to increase knowledge and to provide valuable contributions.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
Receptionist
A1-Hydro
02.2022 - 07.2022
- SafeWash Technologies
- Warmly welcomed 20-30 guest per shift coordinated check and directed them to their destination
- Managed three phone lines and facilitated over 20+ calls per day with client's vendor and staff
- Maintained an organized, clean professional work space and waiting area
- Provided excellent customer service with helpful and friendly attitude
- Provided administrative and clerical support via Microsoft office
- Coordinated pick and delivery of mail services, unpacked inventory and stocked supplies
- Smoothly managed the day-to-day front desk operation for a busy professional pressure washing and professional cleaning supplier
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Home Health Aide
Always Near LLc
01.2017 - 02.2020
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
- Completed entries in log books, journals and care plans to document accurately report patient progress
- Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops
- Developed rapport to create safe and trusting environment for care
- Promoted development of healthy lifestyle to meet health and wellness objectives
Sales Representative
Party City Holdco Inc
11.2018 - 01.2019
- Developed and delivered engaging sales presentations to convey product benefits
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Executed direct sales from manufacturers to customers to improve profitability within a retail environment
Customer Service Representative
Unicomer Courts Jamaica Ltd
10.2015 - 07.2016
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
- Increased kitchen efficiency by 75% by streamlining processes, reducing waste and mentoring team members on proper procedures
- Responded to customer needs through competent customer service and prompt problem-solving
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Call Center Agent
Xerox
09.2013 - 05.2015
- Responded to customer requests for products, services and company information
- Documented and detailed calls and complaints using call center's CRM database
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Applied Science -
Lehigh Carbon & Northhampton Community Colleges
Bethlehem, PA08.2024
Skills
- Customer engagement
- Sale expertise
- Microsoft Office
- Method Validation
- Documentation Abilities
Timeline
Researcher
Veritical Screen
09.2022 - Current
Receptionist
A1-Hydro
02.2022 - 07.2022
Sales Representative
Party City Holdco Inc
11.2018 - 01.2019
Home Health Aide
Always Near LLc
01.2017 - 02.2020
Customer Service Representative
Unicomer Courts Jamaica Ltd
10.2015 - 07.2016
Call Center Agent
Xerox
09.2013 - 05.2015
Associate of Applied Science -
Lehigh Carbon & Northhampton Community Colleges
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