RENAYA FLORENCE
Newnan,USA
Summary
Customer-focused professional with experience handling high-volume interactions, coordinating services, and
supporting individuals with empathy and accuracy. Proven ability to follow structured processes, manage
confidential information, and resolve issues calmly in fast-paced environments. Strong communication,
multitasking, and computer skills with a commitment to meeting performance and quality standards. Quick learner
with the ability to adapt to new systems and remote work environments through structured training.
Overview
3
3
years of professional experience
Work History
Caregiver
Benton House of Newna
07.2025 - Current
- Primary point of contact for residents, families, and staff; delivered clear, professional, and compassionate communication.
- Coordinated schedules and services while accurately documenting information in records.
- Resolved questions and concerns calmly, maintaining empathy and professionalism.
- Followed established procedures and confidentiality standards for sensitive information.
- Multitasked across administrative, communication, and support duties in a fast-paced environment.
Caregiver
GRACE SENIOR LIVING
05.2024 - 07.2025
- Assisted residents with daily needs using respectful, empathetic communication.
- Supported service coordination and relayed updates between residents, families, and staff.
- Followed care plans and organizational procedures with consistency and accuracy.
- Maintained professionalism and composure in high-responsibility situations.
Retail Associate
ROSS DRESS FOR LESS
03.2023 - 04.2024
- Assisted a high volume of customers in a fast-paced environment.
- Resolved customer questions and concerns using effective problem-solving skills.
- Maintained accuracy while supporting daily operational and customer service goals.
- Collaborated with team members to meet performance expectations.
Education
High School Diploma -
Newnan High School
Newnan, GA05.2023
Skills
- Time management
- Attention to detail
- Call documentation
- Data entry
- Customer service and communication
- Call handling and scheduling
- Problem-solving
- Confidential information handling
- Computer navigation and multitasking
Timeline
Caregiver
Benton House of Newna
07.2025 - Current
Caregiver
GRACE SENIOR LIVING
05.2024 - 07.2025
Retail Associate
ROSS DRESS FOR LESS
03.2023 - 04.2024
High School Diploma -
Newnan High School